Service Management Operation (SMO)



    Service Management Operation Leader will handle all activity related with managing of service management in INFORMATION TECHNOLOGY (IT)/ INFORMATION SYSTEM (IS) area on operational basis within customer IT Teams and/ or external parties involved on the project services. By using methodology services (ITIL), he/ she will maintain consistency, accuracy, quality of service and result of service deliverables. It’s required for Service Management Operation Leader to identify any opportunity for cost saving or reduce inefficiency of the process, eg: resource allocations, job assignment, resource composition, service matrices, etc.
    Actively participate on performance process review, solid contributor and team player on Service Management Operation, playing solid roles and leadership amongst service team, responsible to manage end to end process, arrange and instrument resource to ensure deliverables of devices are within SLA and at minimum cost.
    Qualification :
    • Background S1, IT with Project Management or Service Management background
    • Having 2 years experience in : Service Management, Project Management, Service providers, End Users
    • Having experience in managing team (>5 direct report)
    • ITIL/ITSM certified
    • Proficient in English (written and conversation)
    • Having skill in Project and Service Management,Microsoft based technology, Service Operation Management
    • Technical knowledge in servers, storage, basic network and system engineering.
    • Good leadership, Teamwork, Integrity

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    Kesimpulan Review

    • Jam kerja yang ada di perusahaan cenderung lebih santai, sehingga karyawan memiliki waktu yang cukup untuk bisa beristirahat dan weekend.
    • Tidak ada training program untuk junior, senior yang tidak mau berbagi dan selalu bertindak seeenaknya pada karyawan baru pada saat bekerja.


    Ktr Pusat Ged Berca Jl Abdul Muis 62 Ged Berca Lt 7 Petojo Selatan, Gambir Jakarta Pusat 10160 DKI Jakarta

    Deskripsi Perusahaan

    PT. Berca Hardayaperkasa (BHp) established since 1990. Today’s, BHp’s is becoming one of the leading providers of Enterprise Information Communication Technology (ICT) and Test & Measurement (T & M) solutions in Indonesia. BHp is supported by other principals and has continued to excel in providing efficient ICT and T & M solutions, from hardware system to total solutions, to over 350 corporations of various industry disciplines nationwide. BHp’s core business activities are to provide computing system, IT consulting services, Telecommunication & Infrastructure, and T & M products and services to corporations.

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