Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Service Management Operation Leader will handle all activity related with managing of service management in INFORMATION TECHNOLOGY (IT)/ INFORMATION SYSTEM (IS) area on operational basis within customer IT Teams and/ or external parties involved on the project services. By using methodology services (ITIL), he/ she will maintain consistency, accuracy, quality of service and result of service deliverables. It’s required for Service Management Operation Leader to identify any opportunity for cost saving or reduce inefficiency of the process, eg: resource allocations, job assignment, resource composition, service matrices, etc.
Actively participate on performance process review, solid contributor and team player on Service Management Operation, playing solid roles and leadership amongst service team, responsible to manage end to end process, arrange and instrument resource to ensure deliverables of devices are within SLA and at minimum cost.
 
 
 
Qualification :
  • Background S1, IT with Project Management or Service Management background
  • Having 2 years experience in : Service Management, Project Management, Service providers, End Users
  • Having experience in managing team (>5 direct report)
  • ITIL/ITSM certified
  • Proficient in English (written and conversation)
  • Having skill in Project and Service Management,Microsoft based technology, Service Operation Management
  • Technical knowledge in servers, storage, basic network and system engineering.
  • Good leadership, Teamwork, Integrity
 

Tentang Perusahaan

Deskripsi Perusahaan
Kami PT. Berca Hardayaperkasa (BHP) merupakan salah satu perusahaan dibawah Group CCM (Central Cipta Murdaya). PT BHP adalah perusahaan penyelenggara jasa layanan internet 4G LTE di Indonesia yang memberikan akses data internet berkecepatan tinggi dengan merek dagang HINET. Hinet 4G LTE mengadopsi teknologi 4G LTE berbasis time division duplex (TDD) difrekuensi 2,3 GHz dan kecepatan akses hingga 75 Mbps dan bisa menembus 125 Mbps
Why join us

Vision

 

The best Company to work for with challenging and rewarding jobs.
The best company to buy from for its quality products and service commitment.
The best company to compete with respect and credibility.
The best company to invest in for its good returns and reputation.
The best company to collaborate in a partnership for sustainability and professionalism.

Vision  Mission
To be the leading and most reputable company in the information, communication and measurement technology by providing the best value added products and services for achieving the highest customer satisfaction based upon excellent and profitable relationship with our business partners.

Address

Ktr Pusat Ged Berca Jl Abdul Muis 62 Ged Berca Lt 7 Petojo Selatan, Gambir Jakarta Pusat 10160 DKI Jakarta

No. Telepon

(021) 3800902

Lowongan Kerja Rekomendasi