Service Management Operation (SMO)

DESKRIPSI PEKERJAAN

Service Management Operation Leader will handle all activity related with managing of service management in INFORMATION TECHNOLOGY (IT)/ INFORMATION SYSTEM (IS) area on operational basis within customer IT Teams and/ or external parties involved on the project services. By using methodology services (ITIL), he/ she will maintain consistency, accuracy, quality of service and result of service deliverables. It’s required for Service Management Operation Leader to identify any opportunity for cost saving or reduce inefficiency of the process, eg: resource allocations, job assignment, resource composition, service matrices, etc.
Actively participate on performance process review, solid contributor and team player on Service Management Operation, playing solid roles and leadership amongst service team, responsible to manage end to end process, arrange and instrument resource to ensure deliverables of devices are within SLA and at minimum cost.
 
 
 
Qualification :
  • Background S1, IT with Project Management or Service Management background
  • Having 2 years experience in : Service Management, Project Management, Service providers, End Users
  • Having experience in managing team (>5 direct report)
  • ITIL/ITSM certified
  • Proficient in English (written and conversation)
  • Having skill in Project and Service Management,Microsoft based technology, Service Operation Management
  • Technical knowledge in servers, storage, basic network and system engineering.
  • Good leadership, Teamwork, Integrity
 
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Company Description

PT. Berca Hardayaperkasa (BHp) established since 1990. Today’s, BHp’s is becoming one of the leading providers of Enterprise Information Communication Technology (ICT) and Test & Measurement (T & M) solutions in Indonesia. BHp is supported by other principals and has continued to excel in providing efficient ICT and T & M solutions, from hardware system to total solutions, to over 350 corporations of various industry disciplines nationwide. BHp’s core business activities are to provide computing system, IT consulting services, Telecommunication & Infrastructure, and T & M products and services to corporations.
 

Review ( PT Berca Hardayaperkasa )


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Pros

Atasan tergolong dekat dengan bawahan dan lingkungan kerja cukup bersahaja. Selain dari itu, beban pekerjaan yang diberikan tidak terlalu berat.

Cons

Salary engineer yang tidak pernah mengalami peningkatan meskipan sudah lama bekerja di perusahaan ini. Jenjang karirnya tidak menjanjikan ke depan.