Project Manager - Business Process Services

    Ditayangkan 30/September/2016


    Job Responsibilities:
    • Monitor all projects in the process to ensure the four aspects, scope of the works, time project completion, budget and quality of the results, in the contract are fulfilled.
    • Gather project information and understand scope of project (agreement).
    • Conduct Project Kick off Meeting (internal & external).
    • Submit Work Breakdown Structure/ Implementation Plan & Schedule.
    • Monitoring the overall of project delivery based on Implementation Plan & schedule.
    • Do coordination in internal & external in order to run the project in proper quality (issues, problem solving, etc).
    • Prepare & conduct Project communication (e.g. Minutes of Meeting, Project Progress Report, Issue Form, email, etc).
    • Prepare & submit sign-off Project Set up (UAT)
    • Monitor the BPS Operation, and to ensure the operation meet the SLA / KPI agreed.
    • Ensure project documentations are available.
    • Ensure the calculation of salary & incentives to Agents are correct.
    • Ensure billing requisition are being prepared by Project Admin on time based on billing cycle.
    • Monitor A/R unbilled which may impact the Gross Profit, and ensure the AR unbilled is minimized.
    • Monitor the customer satisfaction survey programs and results to ensure repeatable project performance.
    • Select and assign tasks to project team member, including Project Admin in daily assignment.
    • Manage time schedule and cost upon available resources.
    • Coordinate with clients during project cycle.
    • Acknowledge the salary calculation (for payment to Agents) before final approval by VP BPS.
    • Acknowledge payment request & petty cash.
    • Acknowledge billing requisition before final approval by VP BPS.
    • Conduct coaching to subordinates.
    • Conduct yearly appraisal to subordinates.
    Job Requirements:
    • University graduate, GPA minimum 3.00, any field.
    • English literate both writing and speaking is a must.
    • Ms Excel literate is a must.
    • Income Tax and/or Payroll related job experience would be an advantage.
    • Project Management competency would be an advantage.

    Tutup pada 30/October/2016

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    Graha BIP, Jalan Gatot Subroto, Karet Semanggi, South Jakarta City, Special Capital Region of Jakarta, Indonesia

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