Technical Support Assistant Manager

    Ditayangkan 19/October/2016



    • Provide end users with in-store support during the roll out and maintenance phase.
    • Take ownership of customer issues reported and see problems through to resolution.
    • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Provide prompt and accurate feedback to customers.
    • Ensure proper recording and closure of all issues.
    • Prepare accurate and timely reports.
    • Document knowledge in the form of knowledge base tech notes and articles.
    • Familiar with web application such as HTML, PHP or Java.
    • Min. 2 years experiences on POS System for Technical support.
    • Java Programming experience and SQL Server Database will be an advantage.
    • Ability to interpret and apply menu driven software reporting.
    • Ability to work independently and as part of a team.
    • Experience working with retail customers.

    Tutup pada 02/November/2016

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    Wisma Slipi, Jl. S Parman, Jakarta Barat

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