Front office - Receptionist

    Ditayangkan 20/October/2016



    Provide reception services for Guests to contribute exceptional experience from check-in through check-out as required. Receptionistmakes the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.
    Duties & Responsibilities
    • Achieve positive outcomes from Guest queries in a timely and efficient manner
    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    • Demonstrate a high level of customer service at all times
    • Demonstrate a knowledge of the property including room categories, rates, promotions and other general product knowledge necessary to perform daily duties.
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    • Comply with hotel security, fire regulations and all health and safety legislation.
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Takes and delivers accurate and complete message
    • Maintains high confidentiality in regards to guest privacy
    • Maintains and offer up to date knowledge on events and activities in the city
    • Responsible for the delivery of Guest’s to their room, luggage, and any other items.
    • Assist other departments, as necessary
    • Min. SMU in Hospitality/ Tourism.
    • Previous experience in a hotel or Service industry preferred
    • Good common of English both written and oral. Japanese are a plus.
    • Computer knowledge required. Experience with PMS  is an advantage
    • Positive attitude and good communication skills and high level of customer service
    • Excellent grooming standards

    Tutup pada 03/November/2016

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