Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

 
Provide reception services for Guests to contribute exceptional experience from check-in through check-out as required. Receptionistmakes the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.
 
Duties & Responsibilities
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Demonstrate a high level of customer service at all times
  • Demonstrate a knowledge of the property including room categories, rates, promotions and other general product knowledge necessary to perform daily duties.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Takes and delivers accurate and complete message
  • Maintains high confidentiality in regards to guest privacy
  • Maintains and offer up to date knowledge on events and activities in the city
  • Responsible for the delivery of Guest’s to their room, luggage, and any other items.
  • Assist other departments, as necessary
Qualifications
  • Min. SMU in Hospitality/ Tourism.
  • Previous experience in a hotel or Service industry preferred
  • Good common of English both written and oral. Japanese are a plus.
  • Computer knowledge required. Experience with PMS  is an advantage
  • Positive attitude and good communication skills and high level of customer service
  • Excellent grooming standards

Tentang Perusahaan

Why join us

Kota Deltamas the only place for better quality LIVING, BUSINESS and INVESTMENT.
Corporate Vision:
Being a leading property developer in the region that is trusted by the customers, communities, employees and other stakeholders.

Address

Ktr Cabang Jl Tol Jakarta-Cikampek Km 37 Cikarang Bekasi 17530 Jawa Barat

No. Telepon

(021) 89971188

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