IT Support Specialist

    Ditayangkan 19/October/2016

    Simpan0

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

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    IT Support Specialist
     
    Responsibilities
    • Provide excellent customer support and assistance while troubleshooting software and hardware issues via phone, web based tools and email
    • Advise customers regarding product's proper use and address specific user issues
    • Drive the resolution of customer issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills
    • Appropriately update both customer with current status of all issues on a timely basis
    • Installation and supporting hardware and software applications
    • Perform OS maintenance and software applications
    • Providing strong customer service to clients and working in a team to providing feedback for better improvements. Escalate cases/software bugs to Development teams
    • Perform consultancy to client and recommend appropriate solutions.

    Requirements
    • Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
    • At least 3 year(s) of working experience in the related field is required for this position.
    • Good knowledge in Windows OS, SQL database and Advance Networking
    • Strong in communication and maintaining/creating IT system documentation
    • A sense of urgency to serve and contribute to customer success and whatever it takes positive attitude
    • Able to work with minimal supervision and eager to learn
     English (both Spoken and Written) is a MUST

    Tutup pada 02/November/2016

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