IT Support Specialist
- Provide excellent customer support and assistance while troubleshooting software and hardware issues via phone, web based tools and email
- Advise customers regarding product's proper use and address specific user issues
- Drive the resolution of customer issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills
- Appropriately update both customer with current status of all issues on a timely basis
- Installation and supporting hardware and software applications
- Perform OS maintenance and software applications
- Providing strong customer service to clients and working in a team to providing feedback for better improvements. Escalate cases/software bugs to Development teams
- Perform consultancy to client and recommend appropriate solutions.
- Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- At least 3 year(s) of working experience in the related field is required for this position.
- Good knowledge in Windows OS, SQL database and Advance Networking
- Strong in communication and maintaining/creating IT system documentation
- A sense of urgency to serve and contribute to customer success and whatever it takes positive attitude
- Able to work with minimal supervision and eager to learn
English (both Spoken and Written) is a MUST
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Fully featured Salon Management Software. Designed specifically for the Hair, Nails, Beauty and Spa Industries in Singapore. Designed to control your salon business, giving you the software tools to increase revenue and reduce costs, From data entry through to reporting, all aspects of SALONGENIUS software make use of the intuitive touchscreen interface. Designed for speed and accuracy, operation of SALONGENIUS is simplicity in itself.
Innology Solutions Pte Ltd is the distributor of SALONGENIUS Salon Management Software for Asia.
As it is designed by industry professionals, we are sure that SALONGENIUS will provide every function required to run a successful business.
Over its 13 year history, SALONGENIUS has built its reputation as the preferred supplier for an effective and user friendly business management tool and now operates in over 45 countries worldwide.From Single Salon operations to some of the largest groups in the world, SALONGENIUS has been empowering business owners, so no matter what size of business you have SALONGENIUS is right for you!
Fully supported by a global network of enthusiastic knowledgeable staff, SALONGENIUS puts customer care at the forefront of your business.