Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Job Description :
 
  • Effectively manage incoming calls and e-mail from customer
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customer
 
Requirements :
 
  • Willing to work on shift, including on public holidays
  • Proven customer support experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Candidate must possess at least a Diploma/Bachelor's Degree, any field.

Tentang Perusahaan

Why join us

Alasan bergabung di perusahaan Kami :
OUR MISSIONEngage in business activities as desired partner, professionally and with due regard to applicable regulations.Best service and quality, as well as the highest level of satisfaction to partnersBuild and create the best image of the company

Address

Jl. Nusa Indah Raya I Blok 37/14, Jakarta Timur

No. Telepon

02186610484

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