Customer Service

DESKRIPSI PEKERJAAN

Job Description :
 
  • Effectively manage incoming calls and e-mail from customer
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customer
 
Requirements :
 
  • Willing to work on shift, including on public holidays
  • Proven customer support experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Candidate must possess at least a Diploma/Bachelor's Degree, any field.
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Company Description

Human Resources Management, Warehouse Handling Service and was established to provide solutions to the Employer / Company and the Employment / Job Seekers.Our company cooperate with logistics and freight forwarding company.
 
Our Mission :
 
Engage in business activities as desired partner, professionally and with due regard to applicable regulations.
Best service and quality, as well as the highest level of satisfaction to partners
Build and create the best image of the company