Telephone Operator



    • Answers incoming calls
    • Directs call to guest rooms, staff, or departments through the switchboard or PBX system 
    • Places outgoing calls
    • Receives guest messages and deliver the same to the guest
    • Logs all wake-up call requests and performs wake-up call services
    • Provides information about office to guests
    • Understand the telephone operator board or PBX switchboard operations
    • Knows what action to take when an emergency call is required
    • Assists in reporting telephone equipment or service complaints and problems
    • To be fully aware of and adhere of health and safety, fire and bomb threat procedures
    • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well
    • Must be polite and courteous while answering the phone
    • Keep records of calls placed and received by all departments and recording the call charges.
    • Minimum D3 from any major
    • Having experience minimum 2 years in Hotel as Front Desk
    • Fluent in English
    • Will be placed at BSD (Bumi Serpong Damai)

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    Cilandak Commercial Estate, South Jakarta, Jakarta, Indonesia

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