- Overall responsibility for operational centre team.
- To assist in sales of office suites and other services during the absence of marketing personnel.
- To assist Customer Service Representative when required.
- To maximize staff efficiency and ensure quality of work done and ensure timely completion of jobs for customers.
- To provide training, supervision and development of Centre team members on a daily basis in terms of client satisfaction, up-selling and client complaint handling.
- To conduct the induction training of newly recruited CSR.
- To handle customer complaint and staff grievances.
- To supervise and ensure smooth running of events/functions & Checked In clients.
- Responsible for housekeeping/cleanliness of the Centre
- Implement effective purchasing procedure.
- To record staff attendance and leave entitlement.
- To have a knowledge of the IT system and as a back up IT.
- Responsible for the extension agreement of the BIP clients and Tenancy
- Responsible for updating the agreement records of clients
- To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To undertake other jobs assigned by superior from time to time
- Minimum Bachelor Degree (S1)
- Minimum 2-3 years experience in the Service Industry
- Good communication skill in English, written & verbal
- Excellent computer literate in Excel, MS Office, Power Points Good in Filing & inventory
- Good Team Player with strong Interpersonal skill
- Customer service oriented, self motivated, proactive, pleasant personality, discipline, well organized, and outgoing kind of person that enjoys interacting with people
- Willing to work under pressure with tight deadlines, work with high speed & high accuracy level
- Placement at TB Simatupang
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Marquee Executive Offices is the leading Indonesian premium serviced office provider with a primary focus on providing a one-stop business solution. Currently Marquee Executive Offices has a total of 11 centers located in Grade A office buildings all throughout Jakarta. \n \nFounded in 2006 by Ms. Thong Lena Marquee Executive Offices has grown to be one of the largest premium serviced office provider in Indonesia. In Marquee we provide the highest quality of serviced offices virtual offices meeting facilities video conferencing and other business services such as company establishment tax and accounting services executive search and secretarial services.\n \nAs a local brand we are dedicated to provide and serve the business interests of local companies from start-ups all the way up to big corporations. By using our local expertise we also aim to provide and help multinational corporations as well as foreign companies who plan to enter the local business scene with all their office needs.