This is a 2nd level Deployment IT Engineer role to provide enterprise level technical support and software developer to our clients or other support channels as required.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Assist on-boarding of new merchants by checking programming code for Integration, creation of system procedure
- Bachelor degree in Information Technology, Computer Science, Computer Engineering or equivalent
- Proven working experience in enterprise technical support
- Basic knowledge of Unix/Linux systems, utilities and scripting
- Strong problem solving skills
- Excellent client-facing skills & communications skills
- Additional programming language knowledge like Java, PHP, Java would be desirable.
- Memberikan gaji yang cukup baik untuk karyawan, sehingga karyawan pun merasa puas dengan gaji yang diberikan dan kebutuhan pun terpenuhi.
- Perusahaan memberikan kenaikan gaji sesuai dengan kenaikan target yang dicapai oleh karyawan sehingga kurang memuaskan. Selain itu, jenjang karir masih kurang menjanjikan.
Citywalk Sudirman, Central Jakarta, Special Capital Region of Jakarta, Indonesia
Humana International Group is a leading Executive Search and Recruitment Services Company in South East Asia, established in 1998 with its headquarter in Kuala Lumpur, Malaysia. Humana International is a member of international recruitment organization called MRINetwork Worldwide - Management Recruitment International which gives us strong network to clients and candidates in Asia Pacific region. Our specialty is recruit or resource "Impact Player Candidates" for and/or from Manufacturing, Industrial, Fast Moving Consumer Goods, Financial Services and Technology Industries.