Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

This is a 2nd level Deployment IT Engineer role to provide enterprise level technical support and software developer to our clients or other support channels as required.
 
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of  all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Assist on-boarding of new merchants by checking programming code for Integration, creation of system procedure
Requirements:
  • Bachelor degree in Information Technology, Computer Science, Computer Engineering or equivalent
  • Proven working experience in enterprise technical support
  • Basic knowledge of Unix/Linux systems, utilities and scripting
  • Strong problem solving skills
  • Excellent client-facing skills & communications skills
  • Additional programming  language knowledge like Java, PHP, Java would be desirable.
 

Tentang Perusahaan

Deskripsi Perusahaan

Humana International Indonesia is empowering professionals in Indonesia to achieve their dreams about ideal job or better career. Our expertise is executive search solutions and our mission is to placing experts in the right place for the right job. Humana International Indonesia is a subsidiary of international recruitment organization from Malaysia - MRI Network Sdn Bhd (www.mri.com.my), give us privileges to access candidate and client's database in Asia countries such as Malaysia, Thailand, Japan, Singapore, Philippines, Vietnam and South Korea.

All of our consultants are certified with recruitment certification from MRI Network Worldwide.

Our Services:

>Executive Search

>Retained Search 
>Priority Search 
>Contingency Search

Why join us

Humana has hundreds clients who ready to hire the best talent

Address

Prince Center, 5th Floor, Unit 502, Jl. Jend. Sudirman kav 3-4, Central Jakarta, Indonesia

No. Telepon

+62215700446

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