IT Support - Operation Support Centre

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    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    KEY TASKS:
    • Provide 1st level response to customers and partners;
    • Handle Incoming technical support requests;
    • 1st-tier Support to handle incoming request from customers;
    • Ensure trouble tickets are closed within the specified SLA;
    • To analyze and understand history of issues before providing a solution;
    • Troubleshooting IT related issues;
    • IT infrastructure/peripherals/server setup, troubleshooting and maintenance;
    • Perform routine IT administration tasks under the guidance of Team Leader in preparation of budgets, audit compliance and vendor management etc;
    • IT equipment/assets management;
    • Work closely with both public and private sector clients;
    • Conduct and record daily SMS test record;
    • Monitor and maintain local and overseas GSM Sim Cards;
    • Resolve Trouble Tickets (TT) and track issued tickets accordingly on Content Provider Access (CPA) platform;
    • Escalate issues whenever necessary and coordinate with Telco in order to resolve issues while keep in touch with the customer;
    • Whitelist IP on the firewall for CP connection;
    • Perform and monitor daily system performance to ensure servers, network equipment and connectivity is available;
    • Review and approve shortcode/keyword application.
    REQUIREMENTS: 
    • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent;
    • Required skill(s): Microsoft Windows, ABAP, SAP, UNIX, Oracle, SQL;
    • Required language(s): Fluent in English (writing and verbal communication);
    • At least 1 year of working experience in the related field is required for this position;
    • Preferably Staff (non-management & non-supervisor)s specializing in Technical & Helpdesk Support or equivalent;
    • At least 2-year experience on Window Server, Linux Operating System Administration and Computer Networking;
    • Willing to work on shift working hours;
    • Willing to work in Sudirman area;
    • Being able to join in short notice is an added advantage.
     

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    PT Forest Indo Niaga

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    Address

    Citylofts Sudirman 18th Floor Unit 30 Paris Corner Jl. KH. Mas Mansyur No. 121 Jakarta Pusat 10220 Indonesia.

    Deskripsi Perusahaan

    Forest Indo Niaga was established in January 2010 with the focus of providing back-end application and Mobile Content services to other Content Providers/Aggregators in Malaysia. Our earlier aim then was on helping our partners adapt and prosper in the mobile industry. This was achieved through a simple plan we put Partners Experience above everything else if the users are happy the rest will definitely follow.\n In order to make this happen we begin by acknowledging the most important element a companys most valuable resources are the people that work there and at FOREST we only hire the best. We are not a conventional company with lots of rules and structures and we do not intend to become one. Experience tells us that providing talented individuals with a supportive team environment and the tools they need to reach their potential will generate the best results.\n We have grown to a strong and talented team in Malaysia within a timespan of 6 years and in the 3rd-Quarter of 2009 we launched our presence in Jakarta via Pt. Forest Media International – Indonesia to support to the growing demand from the most populous country in S.E.Asia.\n Do Visit Us to get to know us better…

    http://forestniaga.com/

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