Technical Customer Service



    Job Description:
    • Analyze and respond to worldwide customer complaints
    • Maintain systems to monitor and facilitate the timely investigations and close out of open customer complaints.
    • Monitor and communicate significant quality trends and identifying adequate corrective actions
    • interact with mills, customers and other professionals regarding their quality concerns.
    • Candidate must possess at least a Bachelor's Degree, Engineering (Industrial).
    • Required language(s): English (Both speaking and writing)
    • At least 2-3 year(s) of working experience
    • Preferably Staff (non-management & non-supervisor)s specializing in quality control & manufacture activities
    • Full-Time position(s) available.

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    Asia Pulp and Paper

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        Wisma Indah Kiat, Pakulonan, South Tangerang City, Banten, Indonesia

        Deskripsi Perusahaan

        As one of the world’s largest pulp and paper companies, Asia Pulp and Paper Group (APP) is responsible for delivering quality products to meet the growing global demand for tissue, packaging and paper. On any given day, our products find their way into the hands of consumers in various branded forms from all over the world.
        Started in 1972 with Tjiwi Kimia producing caustic soda, now we run operations across Indonesia and China with an annual combined pulp, paper, packaging product and converting capacity of over 19 million tons per annum. Today, APP markets its products in more than 120 countries across six continents.
        Over the years, we have expanded our operations significantly through the acquisition and expansion of several of our pulp and paper mills. It’s our commitment to customer satisfaction that enables us to grow our share in paper sales worldwide and broaden our presence through offices in many countries. We believe ‘tradition and modernity go hand in hand’ which means we value long term relationships as part of our Eastern traditions, while we also are eager to embrace the modern values of innovation and efficiency.

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