QA Customer Experience - Call Center

    Ditayangkan 21/October/2016


    • • good career
    • • competitive salary
    • • growth company


    Job Description :
    • Review and rate phone call recordings and email responses of Customer Experience representatives using the prescribed quality guidelines
    • Provide clear, detailed and actionable constructive feedback to or Customer Experience representative and recommendations to the Supervisor in-charge
    • Facilitate calibration meetings to ensure consistent understanding of quality guidelines and expected behaviors
    • Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality checklist
    • Recommend ways to improve processes, call flows, scripts and guidelines based on actual call and email reviews and observations
    • Document quality assessments and feedback
    • Generate and manage trending quality scores and relevant data while providing reports to stakeholders as prescribed by TQA Management
    • Continuously learn and update oneself on the latest product and process
    Requirements :
    • Bachelor's degree in either Education, Communications, Business or a related discipline; or equivalent combination of education and experience that is required for the specific job level
    • (Minimum of 1 year, 2 years and above preferred)
    • Excellent English in written and spoken communication
    • High knowledge of the company's products, services and business operations (If internal applicant)
    • Project coordination experience preferred
    • Strong acumen in data analysis, reporting, time management, and organizational skills

    Tutup pada 04/November/2016

    Anda perlu masuk untuk melamar pekerjaan ini


    Lowongan pekerjaan ini kemungkinan telah berakhir.


    Wisma Sejahtera, Jalan Letjen S. Parman, Slipi, West Jakarta City, Special Capital Region of Jakarta, Indonesia

    Melamar ke Pekerjaan