Customer Support Representative - Email Support (Indo Speaking)

    Simpan0

    id.jobsdb.com

    Company Overview :

    • Business Process Outsourcing (BPO) services company delivering end-to-end integrated BPO solutions serving key industry verticals and global industry leaders.

     General Purpose :

    • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

     Job Description :

    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Provide feedback on the efficiency of the customer service process

     Requirements :

    • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field
    • Fresh graduate are encourage to apply
    • Able to work on shifts
    • Experience in Customer Service, Technical Support, Email or Chat Support, Proof Reading or Document Writing
    • Excellent English written and verbal communication skills
    • Good Indo written and verbal communication skills
    • Good knowledge of the Internet and Social Media (Facebook, WhatsApp and Twitter)
    • The ability to deal with frequent changes, challenging customers, and extreme focus on service and sales
    • Basic User level knowledge of Operating System (Windows 7)
    • Knowledge of browsers (IE8 and Chrome)
    • Excellent Oral and Written Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction
    • Excellent Comprehension Skills – Ability to Read, Understand & Comprehend English
    • Good Email Etiquettes – Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References
    • Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority
    • Excellent Typing Skills – Ability to type 30 words per minute with 90% Accuracy
    • Ability to use email services through designated portals
    • Familiarity with Using Adobe Acrobat Reader
    • Performing all end-user services via Email systems (hard, soft, web)
    • Familiarity with Document Verification and Financial transactions
    • Medium of Education – English as First or Second Language in school
    • Work Location: Kuala Lumpur

      Benefits :

    • 2 weeks paid training
    • 1 way ticket will be provided
    • 2 weeks lodging is provided
    • Medical
    • Paid annual leave
    • Discounted car park
    • Work permit provided

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