Deskripsi Pekerjaan

Company Overview :

  • Business Process Outsourcing (BPO) services company delivering end-to-end integrated BPO solutions serving key industry verticals and global industry leaders.

 General Purpose :

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

 Job Description :

  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Provide feedback on the efficiency of the customer service process

 Requirements :

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field
  • Fresh graduate are encourage to apply
  • Able to work on shifts
  • Experience in Customer Service, Technical Support, Email or Chat Support, Proof Reading or Document Writing
  • Excellent English written and verbal communication skills
  • Good Indo written and verbal communication skills
  • Good knowledge of the Internet and Social Media (Facebook, WhatsApp and Twitter)
  • The ability to deal with frequent changes, challenging customers, and extreme focus on service and sales
  • Basic User level knowledge of Operating System (Windows 7)
  • Knowledge of browsers (IE8 and Chrome)
  • Excellent Oral and Written Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction
  • Excellent Comprehension Skills – Ability to Read, Understand & Comprehend English
  • Good Email Etiquettes – Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References
  • Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority
  • Excellent Typing Skills – Ability to type 30 words per minute with 90% Accuracy
  • Ability to use email services through designated portals
  • Familiarity with Using Adobe Acrobat Reader
  • Performing all end-user services via Email systems (hard, soft, web)
  • Familiarity with Document Verification and Financial transactions
  • Medium of Education – English as First or Second Language in school
  • Work Location: Kuala Lumpur

  Benefits :

  • 2 weeks paid training
  • 1 way ticket will be provided
  • 2 weeks lodging is provided
  • Medical
  • Paid annual leave
  • Discounted car park
  • Work permit provided

Tentang Perusahaan

Deskripsi Perusahaan

We ride on our sister company The Tele-Temps Group's strength in talent management solutions, industrial relations consultancy and the management of business process outsourcing, which we have provided to many clients since our inception.

Over the years we have many testimonies in the following areas :

  • Banking & Finance 
  • Information Technology Human Resources
  • Commercec-centric & FMCG 
  • Energy & Oil & Gas
  • Call Centers, Business Process Outsourcings & Shared Services 
  • Medical, Healthcare & Pharmaceutical 

Speak to US today ! ! ! !

Lowongan Kerja Rekomendasi