CS Hotline / Helpdesk (Mandarin/Chinese Speaking)

Customer Service Hotline

Specifically responsible to troubleshoot, diagnose, and repair reported software or hardware problems for Raptor customers.

Job Description

  • Resolve software or hardware problems reported by Raptor clients/customers via email, chat, or phone.
  • Document and report problems and resolution to the supervisor.
  • Coordinate with support engineers to solve the issues.

Requirements

  • Diploma or Bachelor’s degree from a reputable university in IT or related field. Fresh graduates are welcome to apply.
  • Good communication skill.
  • Must able to speak Mandarin/Chinese.
  • Able to speak English is a plus.
  • Great attitude, have interest in IT (hardware & software), have initiative, diligent, meticulous, and willing to learn.
  • Duties will include shift, weekend, and holiday.

If you are as keen as us in providing excellent service and self-motivated, please submit your resume and expected salary.

Only shortlisted candidate who meets the requirement above will be invited for interview.

For more information please visit our website: Raptor Career

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Company Description

AWIZ INDONESIA, PT is a leading POS solutions provider from Singapore, Raptor POS Pte Ltd. We are seeking young, dynamic, motivated, and qualified employees.

As a developing IT-based company, we offer exciting career opportunities to an open-minded people who have same passion for the hospitality industry that we work in. Since customer satisfaction is always our highest priority, we are expecting people with a strong customer service orientation in our company.

Review ( AWIZ INDONESIA, PT )


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Pros

Lingkungan yang asik serta anak muda banget dimana pergaulan yang membuat selalu muda dan cocok untuk fresh graduate dengan gaji diatas UMR.

Cons

Kebijakan yang kerap berubah dan tidak ada acauan untuk membuatan aturan di perusahaan dimana perusahaan yang tidak memunyai pimpinan yang diantut.