Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibility :
  • Manage complaints process, work with internal and external parties to resolve complaints as soon as possible.
  • Advocate excellent customer experience throughout the whole company
  • Adhere to documented processes and manage tasks within agreed SLAs and deliver on KPIs.
  • Log, categorize and follow up resolution of customer complaints
  • Prepare materials for complaints committee
  • Prepare internal and external reporting on complaints

Requirement :
  • University degree (can be substituted by extensive relevant work experience)
  • English communication (Advanced)
  • MS Excel knowledge (Advanced)
  • MS Powerpoint knowledge (Advanced)
  • Experience in process quality control and measurements
  • Experience with managing documents
  • Experience with setting Service levels, KPIs and thresholds
  • Experience from Operations
  • Customer Experience improvement program design or implementation
  • Advanced reporting suits development and implementation experience
  • 6sigma / Kaizen implementation or usage experience
  • Experience from Finance industry
  • Proven track record of identifying process improvements opportunities using data analysis
  • Knowledge of Six Sigma or KAIZEN
  • Knowledge of the Indonesian Finance industry
  • Experience with providing suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan
 

Tentang Perusahaan

Deskripsi Perusahaan

PT Home Credit Indonesia memulai kiprahnya di Indonesia sejak tahun 2013. Indonesia dianggap sebagai pangsa pasar yang menjanjikan bagi Home Credit dan perjalanan perusahaan ini pun diawali dari kota Jakarta. Berikutnya diikuti oleh Bandung dan kota-kota lainnya pun sedang dalam tahap perencanaan. PT Home Credit Indonesia memiliki izin usaha sebagai perusahaan jasa pembiayaan di dalam toko untuk barang-barang konsumsi tahan lama contohnya peralatan rumah tangga, peralatan elektronik, telepon seluler dan sebagainya. Markas pusatnya di Indonesia terletak di Jakarta. Pelayanan yang disediakannya mencakup pembiayaan tanpa pembebanan jaminan (non-collateralized) dan pembiayaan non tunai (non-cash financing).

Why join us

Home Credit Indonesia has done a great expansion in Jabodetabek, Bandung, Surabaya, Makassar, Yogyakarta, Semarang and will always expand rapidly forward. Working with us gives you the opportunity to have international learning experience. Interact intensively with people from different nations, learn about new culture, and always challenged to speak your mind. High performance employees are recognized by the management and opportunities for career development are widely open.
 
We don't just work, but we make our work fun and enjoyable. There are lots of other activities that we do, such as outing, party, social activities, and others.
 
 

Address

Gd.Plaza Oleos Lt.8 - 10, Jl.TB Simatupang No.53A

No. Telepon

021 - 29539655 ext : 73109

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