- Serves customers by providing product and service information; resolving product and service problems.
- To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times
- To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets
- Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions
- To ensure that all computerized systems are used effectively to help process customer enquiries and accurately maintaining all records in a time critical environment
- Deal with all calls received within the Customer Service Centre in line with current
- Service Level Agreements, policies and procedures
- Carry out all administrative tasks relating to the Customer Service Centre and any necessary follow-up work in relation to incoming calls
- Age 22-30 years old
- Minimum Diploma Degree in Communication/Public Relation, preferably graduated from a reputable University
- Minimum GPA 3,00
- Has proven minimum 1 - 2 years working experience as Customer Service Relation in Property Business.
- Excellent Computer skills (Ms Excel, Word, Outlook Express)
- Excellent Communication skill in English, both oral and written is advantage
- Communication skills
- Negotiation skills
Soft Skill Requirements:
- Dynamic, able to work independently and in a team
- Highly Motivated with spirit to learn new things
- Good problem solving, analytical and Leadership skill
- Budaya perusahaan yang cocok bagi pemula dan cocok untuk anak muda dimana lingkungan yang saling mendukung dan rekan yang saling bekerja sama.
- Lokasi perusahaan yang kurang strategis dan kurang familiar lokasinya sehingga sulit untuk mencari lokasi sehingga kurang efisien untuk karyawan yang bekerja di perusahaan.
Ktr Cabang Jl Pahlawan Revolusi 2 Pondok Bambu, Duren Sawit Jakarta Timur 13430 DKI Jakarta