Tenant Relation Officer (BETOS - Bekasi Timur)

    Ditayangkan 05/October/2016




    • Serves customers by providing product and service information; resolving product and service problems.
    • To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times
    • To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets
    • Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions
    • To ensure that all computerized systems are used effectively to help process customer enquiries and accurately maintaining all records in a time critical environment
    • Deal with all calls received within the Customer Service Centre in line with current
    • Service Level Agreements, policies and procedures
    • Carry out all administrative tasks relating to the Customer Service Centre and any necessary follow-up work in relation to incoming calls
    General Requirements:
    • Age 22-30 years old
    • Minimum Diploma Degree in Communication/Public Relation, preferably graduated from a reputable University
    • Minimum GPA 3,00
    • Has proven minimum 1 - 2 years working experience as Customer Service Relation in Property Business.
    • Excellent Computer skills (Ms Excel, Word, Outlook Express)
    • Excellent Communication skill in English, both oral and written is advantage
    Technical Requirements:
    • Communication skills
    • Negotiation skills
    Soft Skill Requirements:
    • Dynamic, able to work independently and in a team
    • Highly Motivated with spirit to learn new things
    • Good  problem solving, analytical and Leadership skill

    Tutup pada 04/November/2016

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    Ktr Cabang Jl Pahlawan Revolusi 2 Pondok Bambu, Duren Sawit Jakarta Timur 13430 DKI Jakarta

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