Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

  • Serves customers by providing product and service information; resolving product and service problems.
  • To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times
  • To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets
  • Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions
  • To ensure that all computerized systems are used effectively to help process customer enquiries and accurately maintaining all records in a time critical environment
  • Deal with all calls received within the Customer Service Centre in line with current
  • Service Level Agreements, policies and procedures
  • Carry out all administrative tasks relating to the Customer Service Centre and any necessary follow-up work in relation to incoming calls
 
General Requirements:
 
  • Age 22-30 years old
  • Minimum Diploma Degree in Communication/Public Relation, preferably graduated from a reputable University
  • Minimum GPA 3,00
  • Has proven minimum 1 - 2 years working experience as Customer Service Relation in Property Business.
  • Excellent Computer skills (Ms Excel, Word, Outlook Express)
  • Excellent Communication skill in English, both oral and written is advantage
 
Technical Requirements:
 
  • Communication skills
  • Negotiation skills
 
Soft Skill Requirements:
 
  • Dynamic, able to work independently and in a team
  • Highly Motivated with spirit to learn new things
  • Good  problem solving, analytical and Leadership skill
 

Tentang Perusahaan

Why join us

VISION
To be one of the best property developer and management in Indonesia which provides sustainable economic added value to its customers, employees and shareholders.

 

MISSION

To be a trusted developer which delivers high quality yet affordable products.

 

To enhance the corporate performance and investor’s trust by means of growth of steady profit and credibility.

 

To become a company wihich concern about the aspects of human resources and natural environment.

 

CORPORATE VALUE
Prioritize work dynamics that based on innovation, professionalism and good corporate governance. 
VISION
To be one of the best property developer and management in Indonesia which provides sustainable economic added value to its customers, employees and shareholders. MISSIONTo be a trusted developer which delivers high quality yet affordable products. To enhance the corporate performance and investor’s trust by means of growth of steady profit and credibility. To become a company wihich concern about the aspects of human resources and natural environment. CORPORATE VALUE
Prioritize work dynamics that based on innovation, professionalism and good corporate governance.  

Address

Ktr Cabang Jl Pahlawan Revolusi 2 Pondok Bambu, Duren Sawit Jakarta Timur 13430 DKI Jakarta

No. Telepon

(021) 86613961

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