- Serves customers by providing product and service information; resolving product and service problems.
- To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times
- To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets
- Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions
- To ensure that all computerized systems are used effectively to help process customer enquiries and accurately maintaining all records in a time critical environment
- Deal with all calls received within the Customer Service Centre in line with current
- Service Level Agreements, policies and procedures
- Carry out all administrative tasks relating to the Customer Service Centre and any necessary follow-up work in relation to incoming calls
- Age 22-30 years old
- Minimum Diploma Degree in Communication/Public Relation, preferably graduated from a reputable University
- Minimum GPA 3,00
- Has proven minimum 1 - 2 years working experience as Customer Service Relation in Property Business.
- Excellent Computer skills (Ms Excel, Word, Outlook Express)
- Excellent Communication skill in English, both oral and written is advantage
- Communication skills
- Negotiation skills
- Dynamic, able to work independently and in a team
- Highly Motivated with spirit to learn new things
- Good problem solving, analytical and Leadership skill
Review ( PT Binakarya Agung Propertindo )
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
Budaya perusahaan yang cocok bagi pemula dan cocok untuk anak muda dimana lingkungan yang saling mendukung dan rekan yang saling bekerja sama.
Lokasi perusahaan yang kurang strategis dan kurang familiar lokasinya sehingga sulit untuk mencari lokasi sehingga kurang efisien untuk karyawan yang bekerja di perusahaan.