What’s the role?
We’re looking for Customer Service for temporary period to join our company.
Who are Hilti?
If you’re new to our industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and first-rate service. With some 23,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.
What does the role involve?
As a customer service temporary, you’ll be front-of-house for our esteemed and trusted brand. Ours is a premium product, and our customers expect outstanding service to match. When they call for advice, you’ll be there to answer any questions and to give each client relationship a friendly, personal touch. You’ll have a number of accounts, including small and large businesses, and you’ll deal with a range of specific Hilti products.
As part of our high-performing sales team, your job is about fostering our strong relationships to create loyal business partners. This means using your product knowledge to find solutions to their needs and to cross-sell our innovative tools with additional software and services. Your interaction with our customers is integral to both the success of our company and your promising career.
"93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people."
What do we offer?
We’ll give you all the training you need to excel in your role and, because we filter our calls, you’ll only be asked about products in your specialist area. You’ll also enjoy a positive and supportive team environment, reporting day to day to your Customer Service Supervisor.
Why should you apply?
We have an excellent mix of people and some of our best customer service joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
- An excellent telephone manner
- Exceptional interpersonal and negotiation skills
- Good computer skills (ideally SAP)
- High commitment to customer satisfaction