Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

JOB RESPONSIBILITIES 
  • Answer posts, comments, messages on email platform within an agreed SLA proposal;
  • Provide realistic and creative resolution as necessary;
  • Ensure urgent/negative items are flagged and help provide strategy to mediate conversations;
  • Review and analyze movement of platform based on reports provided;
  • Propose, share, and help provide strategies based on insights provided.
  • Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions.
  • Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers
  • Effectively manage large amount of incoming calls.
JOB REQUIREMENTS
  • Candidate must possess at least a Diploma, Bachelor's Degree, any field
  • At least 1 year(s) of working experience in the related field is required for this position
  • Proficiency in using Microsoft products , communication skills in both English & Bahasa
 
 

Tentang Perusahaan

Why join us

Grab is a social startup that aims to significantly improve the lives of both taxi drivers and passengers across Southeast Asia (Malaysia, Philippines, Thailand, Singapore, Vietnam and Indonesia) through its innovative mobile taxi booking app. We are on a mission to increase the incomes and quality of life of taxi drivers, as well as provide safety, speed and certainty for passengers. Launched in 2012, Grab has since expanded into 6 countries and 17 cities. To date, Grab has raised more than US$ 340 million in venture funding from Softbank Capital, GGV Capital, and Vertex Ventures among other leading investors.

Address

Wisma Sejahtera, Jalan Letjen S. Parman, Slipi, West Jakarta City, Special Capital Region of Jakarta, Indonesia

No. Telepon

62-21-57851669

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