- Answer posts, comments, messages on email platform within an agreed SLA proposal;
- Provide realistic and creative resolution as necessary;
- Ensure urgent/negative items are flagged and help provide strategy to mediate conversations;
- Review and analyze movement of platform based on reports provided;
- Propose, share, and help provide strategies based on insights provided.
- Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions.
- Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers
- Effectively manage large amount of incoming calls.
- Candidate must possess at least a Diploma, Bachelor's Degree, any field
- At least 1 year(s) of working experience in the related field is required for this position
- Proficiency in using Microsoft products , communication skills in both English & Bahasa