Customer Support Associate

    Ditayangkan 20/October/2016



    • Answer posts, comments, messages on email platform within an agreed SLA proposal;
    • Provide realistic and creative resolution as necessary;
    • Ensure urgent/negative items are flagged and help provide strategy to mediate conversations;
    • Review and analyze movement of platform based on reports provided;
    • Propose, share, and help provide strategies based on insights provided.
    • Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions.
    • Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers
    • Effectively manage large amount of incoming calls.
    • Candidate must possess at least a Diploma, Bachelor's Degree, any field
    • At least 1 year(s) of working experience in the related field is required for this position
    • Proficiency in using Microsoft products , communication skills in both English & Bahasa

    Tutup pada 03/November/2016

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    Wisma Sejahtera, Jalan Letjen S. Parman, Slipi, West Jakarta City, Special Capital Region of Jakarta, Indonesia

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