Customer Support Associate



    • Answer posts, comments, messages on email platform within an agreed SLA proposal;
    • Provide realistic and creative resolution as necessary;
    • Ensure urgent/negative items are flagged and help provide strategy to mediate conversations;
    • Review and analyze movement of platform based on reports provided;
    • Propose, share, and help provide strategies based on insights provided.
    • Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions.
    • Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers
    • Effectively manage large amount of incoming calls.
    • Candidate must possess at least a Diploma, Bachelor's Degree, any field
    • At least 1 year(s) of working experience in the related field is required for this position
    • Proficiency in using Microsoft products , communication skills in both English & Bahasa
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    Deskripsi Perusahaan

    Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

    Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.