Review Perusahaan & GajiLowongan Kerja

TEAM LEADER

Deskripsi Pekerjaan

Requirement

  • Candidate has to have at least 2 years experience as a team leader or a senior role in telesales contact centre environment
  • Able to lead, mentor and guide a group of people to achieve their individual along with their teams target
  • Fast learner and able to work with minimal supervision
  • Excellent telephone etiquette and communication skills
  • Willingness to learn and interested in continuous self development
  • Result oriented and able to do multi task effectively
  • Strong interpersonal skills and highly motivated
  • Aptitude for problem solving
  • Team oriented
  • Willing to work extra hours to ensure that targets are achieved
  • Good interpersonal skills and works under minimal supervision
  • Leadership skills and analytical skills
  • Proficient in MS Office Skills especially MS Excel
  • Educational requirement – Min. Diploma in any related field
  • Exposure to and understanding of the principals of effective telemarketing

Job Description

  • Time sheet update for department record           
  • Agent daily tracking for performance monitoring
  • Coaching/ mentoring team members to achieve target set
  • Product training
  • Call monitoring
  • Perform telemarketing activities to assist the team to achieve or exceed the target set if required      
  • Weekly briefing on current issues & group performance
  • Updating HR Department on agents status (Document On AL, EL, ML, Time Off & AWOL Status)   
  • AL Approval         
  • Updated monthly KPI for TE and TL’s for CM/CCM’s approval
  •  Campaign loading & assigning campaigns
  •  Daily campaign update and reporting
  • Campaign overview update
  • Updating campaign forecast and campaign overview
  • Monthly Report & Client Report
  • Weekly performance report
  • Attending any new campaign / product briefing & briefing to agent before starting campaign
  • To support in addressing issues during the campaign
  • Collecting data for campaign analysis

Key Relationships

The primary relationships will be with immediate team members, Campaign Manager, Operations Director and the IT & Support Team. Occasional support of other parts of the Call Centre to ensure overall operational objectives are achieved will also be required.

Lowongan pekerjaan ini kemungkinan telah berakhir.

Data pekerjaan

LokasiJakarta SelatanDKI Jakarta
IndustriManajemen Sumber Daya Mannusia / Konsultasi
Spesialisasi

Layanan Pelanggan - Penjual / Pengembang Bisnis

Telesales / Telemarketing - Penjual / Pengembang Bisnis

Account Servicing - Pemasaran / Hubungan Masyarakat (Humas)

Open-Date2016-10-27
PerusahaanVADS Indonesia PT  lihat lowongan  lihat gaji  lihat review  lihat profil

Deskripsi Perusahaan

PT VADS Indonesia (PT VADS) started its  operations in Indonesia on December 1, 2008 under the Investment  Coordination Board permit No.1869/I/PMA/2008 dated 19 November 2008 and\n the  Minister of Law and Human Rights decree No.AHU-0022197.AH.01.09  Tahun 2009 tanggal 30 April 2009  known as the Keputusan Menteri Hukum  dan Hak Asasi Manusia RI.

PT VADS shareholders are VADS Bhd  and VADS Business Process, Sdn. Bhd, companies incorporated under the  laws of Malaysia, domiciled at 15th Floor, Plaza VADS, No.1, Jalan Tun  Mohd Fuad, Taman Tun Dr Ismail, 60000, Kuala Lumpur, Malaysia.
PT VADS employs experienced and  highly knowledgeable people who have high commitment to support PT VADS  clients through effective and efficient management of the contact  centers.
PT VADS is consistently looking  for ways to grow and focus on the growth of its clients through  sustained performance and delivering satisfaction to the clients.

Lowongan pekerjaan ini kemungkinan telah berakhir.

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Review

VADS Indonesia PT

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    19 Desember 2015
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    Pros
    suasana kerja yang menyenangkan dengan rekan kerja yang baik dan bersahabat, adanya pemberian insentif dan bonus dan pemberian jaminan kesehatan.
    Cons
    pembagian jam kerja yang kurang nyaman, fasilitas yang disediakan kurang memadai, adanya sikap yang seenaknya dari team leader dan work life balance yang tidak baik.