Operations Executive, GrabHitch



    Responsibilities : 
    • Review data and ad hoc analysis to make educated decisions to keep our operations running at full speed
    • Improve and streamline processes to verify driver sign-ups, including checking documents, communicating with drivers on incomplete documents, and notifying drivers of the results of their application
    • Setting up and executing communications with drivers via multiple channels (EDM, SMS, etc)
    • Define, create and execute driver rewards programmes and engagement activities as needed
    • Keep Customer Experience updated on latest changes that may affect feedback from public or drivers
    • Maintain a top notch satisfaction with Driver Zendesk/ Email account queries
    • Prevent, Detect, Deter and investigate potential frauds
    • Handle payment rejections and work with drivers or passengers to ensure a correct resolution
    • Keep CE updated on latest changes that may affect feedback from public or drivers
    • Maintain Driver Zendesk/ Email account
    • Deliver driver engagement targets with the budget allocated
    • Stay motivated and high-performing by conducting regular feedback and performance review sessions with his/her manager
    Requirements : 
    • Bachelor’s degree
    • In-Depth Excel, including utilization of Macro
    • Experience with business process improvement or operations
    • Understands local market and what makes drivers tick
    • Accustomed to working against clear KPIs
    • Accustomed to working in a fast-paced environment
    • Minimum 1 year of work experience
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    Deskripsi Perusahaan

    Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

    Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.