Deskripsi Pekerjaan


Responsibilities : 
• Review data and ad hoc analysis to make educated decisions to keep our operations running at full speed
• Improve and streamline processes to verify driver sign-ups, including checking documents, communicating with drivers on incomplete documents, and notifying drivers of the results of their application
• Setting up and executing communications with drivers via multiple channels (EDM, SMS, etc)
• Define, create and execute driver rewards programmes and engagement activities as needed
• Keep Customer Experience updated on latest changes that may affect feedback from public or drivers
• Maintain a top notch satisfaction with Driver Zendesk/ Email account queries
• Prevent, Detect, Deter and investigate potential frauds
• Handle payment rejections and work with drivers or passengers to ensure a correct resolution
• Keep CE updated on latest changes that may affect feedback from public or drivers
• Maintain Driver Zendesk/ Email account
• Deliver driver engagement targets with the budget allocated
• Stay motivated and high-performing by conducting regular feedback and performance review sessions with his/her manager
Requirements : 
• Bachelor’s degree
• In-Depth Excel, including utilization of Macro
• Experience with business process improvement or operations
• Understands local market and what makes drivers tick
• Accustomed to working against clear KPIs
• Accustomed to working in a fast-paced environment
• Minimum 1 year of work experience

Tentang Perusahaan

Why join us

Grab is a social startup that aims to significantly improve the lives of both taxi drivers and passengers across Southeast Asia (Malaysia, Philippines, Thailand, Singapore, Vietnam and Indonesia) through its innovative mobile taxi booking app. We are on a mission to increase the incomes and quality of life of taxi drivers, as well as provide safety, speed and certainty for passengers. Launched in 2012, Grab has since expanded into 6 countries and 17 cities. To date, Grab has raised more than US$ 340 million in venture funding from Softbank Capital, GGV Capital, and Vertex Ventures among other leading investors.


Wisma Sejahtera, Jalan Letjen S. Parman, Slipi, West Jakarta City, Special Capital Region of Jakarta, Indonesia

No. Telepon



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