- Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
- Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
- Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission.
- Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
- Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.
- Bachelor degree
- 3+ years experience in telesales / customer service department with minimum 1 year of leading team
- MS Powerpoint knowledge
- Fluent in English
- Experience with setting Service levels, KPIs and thresholds
- Effective communication skills – written and verbal
- Experience from Finance industry
- Experience with managing documents
- Experience dealing with customers over phone
- Interpersonal skills
- Team player
- Time management, Adaptable to changes
- Focus on results and ability to deliver, Selling skill
Review ( PT Home Credit Indonesia )
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
Perusahaan yang mengutamakan pelayanan terbaik nya. Selain itu, atasan yang saling merangkul kepada semua kalangan yang ada dalam tim di dalamnya.
Sulit untuk bisa menjadi staff tetap karena membutuhkan kualifikasi yang ketat dan cukup tinggi. Bukan hanya itu, masih ada karyawan yang kurang disiplin.