Home Credit Indonesia PT
Telesales Sr. Team Leader - JAKARTA
- Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
- Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
- Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission.
- Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
- Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.
- Bachelor degree
- 3+ years experience in telesales / customer service department with minimum 1 year of leading team
- MS Powerpoint knowledge
- Fluent in English
- Experience with setting Service levels, KPIs and thresholds
- Effective communication skills – written and verbal
- Experience from Finance industry
- Experience with managing documents
- Experience dealing with customers over phone
- Interpersonal skills
- Team player
- Time management, Adaptable to changes
- Focus on results and ability to deliver, Selling skill
|Industri||Perbankan / Keuangan / Jasa Keuangan|
|Perusahaan||Home Credit Indonesia PT lihat lowongan lihat gaji lihat review lihat profil|
Home Credit Group is one of the largest European financial group and has just launched its business in Indonesia. Home Credit Group operates in 11 countries across Europe, Asia, and America and is a market leader in most of the countries it operates in the field of banking and consumer finance.
PT Home Credit Indonesia has biggest intention in developing and improving the employee welfare by providing an attractive income package and an exciting bonus package to recognize best performance. We also offer international exposure in training and career opportunities which may lead to management positions within the group in the future.
For our business development we are expanding to cities outside of Jabodetabek. Currently we operate in Bandung, Surabaya, and Makassar. Next year we are heading for more cities, starting from Yogyakarta and Semarang.
lowongan kerja rekomendasi
Home Credit Indonesia PT
- Masih Bekerja
- 13 April 2016
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
- Perusahaan yang mengutamakan pelayanan terbaik nya. Selain itu, atasan yang saling merangkul kepada semua kalangan yang ada dalam tim di dalamnya.
- Sulit untuk bisa menjadi staff tetap karena membutuhkan kualifikasi yang ketat dan cukup tinggi. Bukan hanya itu, masih ada karyawan yang kurang disiplin.