Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibility : 
  • Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
  • Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
  • Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission.
  • Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
  • Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.
Requirements :
 
  • Bachelor degree
  • 3+ years experience in telesales / customer service department with minimum 1 year of leading team
  • MS Powerpoint knowledge
  • Fluent in English
  • Experience with setting Service levels, KPIs and thresholds
  • Effective communication skills – written and verbal
  • Experience from Finance industry
  • Experience with managing documents
  • Experience dealing with customers over phone
  • Interpersonal skills
  • Team player
  • Time management, Adaptable to changes
  • Focus on results and ability to deliver, Selling skill

Tentang Perusahaan

Deskripsi Perusahaan

PT Home Credit Indonesia memulai kiprahnya di Indonesia sejak tahun 2013. Indonesia dianggap sebagai pangsa pasar yang menjanjikan bagi Home Credit dan perjalanan perusahaan ini pun diawali dari kota Jakarta. Berikutnya diikuti oleh Bandung dan kota-kota lainnya pun sedang dalam tahap perencanaan. PT Home Credit Indonesia memiliki izin usaha sebagai perusahaan jasa pembiayaan di dalam toko untuk barang-barang konsumsi tahan lama contohnya peralatan rumah tangga, peralatan elektronik, telepon seluler dan sebagainya. Markas pusatnya di Indonesia terletak di Jakarta. Pelayanan yang disediakannya mencakup pembiayaan tanpa pembebanan jaminan (non-collateralized) dan pembiayaan non tunai (non-cash financing).

Why join us

Home Credit Indonesia has done a great expansion in Jabodetabek, Bandung, Surabaya, Makassar, Yogyakarta, Semarang and will always expand rapidly forward. Working with us gives you the opportunity to have international learning experience. Interact intensively with people from different nations, learn about new culture, and always challenged to speak your mind. High performance employees are recognized by the management and opportunities for career development are widely open.
 
We don't just work, but we make our work fun and enjoyable. There are lots of other activities that we do, such as outing, party, social activities, and others.
 
 

Address

Gd.Plaza Oleos Lt.8 - 10, Jl.TB Simatupang No.53A

No. Telepon

021 - 29539655 ext : 73109

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