- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Track and route problems and requests and document resolutions
- Maximum 30 years old
- Experience 1 years at as IT Helpdesk
- Fresh graduate are welcome
- Diploma or Bachelor's degree in Telecomunication.
- Good knowledge in Networking systems.
- CCNA Certified.
- At least basic Transmission knowledge.
- Customer oriented with excellent customer call skills.
- Excellent oral and written communication skills