Swiss German University Asia (SGU)
Head of Academic Service Centre & EXO-Full Time
Job Descriptions:Reporting to the Vice Rector for Academic Affairs, the Head of Student Academic Support Services oversees staff in academic advising, disability, and tutoring support services advises and tutoring support services and carries a caseload of undergraduate and graduate student advises. The Head will serve as anintegral role of the Student Affairs team providing support, advice, and direction to and for students, student activities and organizations, particularly in the area of first year students and retention support. The Head will collaboratively develop and implement programs and initiatives to address excellent student services for all students The Head will also foster communication and collaboration between and among students, faculty and staff.Responsible for all activities in academic service center & examination office.Develop and manage comprehensive academic support services for all students.Provide excellent customer service to prospective and enrolled students.Oversee assessments and placement testing for newly accepted students.Create academic plans and assist students in the registration process.Manage academic support budget.Facilitate tutor meetings and professional development sessions.Create on-going departmental assessment of student academic support services and lead recommendations for programmatic improvements.Evaluate transfer credits for incoming new students.Requirements:Majoring of Administration, Counseling or related field preferred.Experience working with a diverse population of traditional and non-traditional adult students.Having leadership experience in multiple areas of student affairs such as Tutoring, Academic Advising, Conduct, Student Success.Proven ability to build internal and external relationships with broad constituencies.A demonstrated commitment to student affairs; advising, coaching, or counseling experience.The ideal candidate must have strong oral and written communication presentation skills and be able to communicate effectively. A strong comfort level working in a fast-paced, energetic environment, able to manage multiple priorities and deadlines while maintaining strategic perspective is expected. This person must also possess project management skills, an entrepreneurial orientation, and a strong proficiency in technology and information management.
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