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Director of Operations/Direktur Operasional

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    SUMMARY OF OPPORTUNITY 

    Company: Deliveree, a mobile technology startup company focused on logistics

    Position: Director of Operations

    Reporting To: Country Manager of Indonesia or Regional CEO 

    Location: Kemang, South Jakarta

    Job Type: Full-Time Career Position

    Compensation: Competitive Senior Management Package

     

    RESPONSIBILITIES  

    Primary responsibility is to ensure cost effective, efficient, and above expectation delivery of services to the Company's customers.

     Directly manage the following Managers and is accountable for the performance of their departments and teams:

    • Head of Customer Service Center (CS Center)
    • Head of Driver Recruitment & Management (Fleet Team)
    • Head of Driver Training (Training Team)
    • Business Process Specialists (Service Level Agreement Process)

    Design, execute, and manages service and operations protocols and procedures to meet enterprise client needs

    Manage KPIs to service level agreement targets set by enterprise clients

    Track and repors KPIs across all operations reporting lines to senior management, stakeholder teams, and clients

    Create and manage resource plans and budgets for the Company's entire operational division

    Serve on the Senior Management Committee of the International Parent Company

     

    QUALIFICATIONS 

    o   MBA or relevant advanced degree is strongly preferred

    o   At least 35 years old 

    o   At least 12 years career experience in a senior operational management role

    o   Extensive experience managing departmental level managers and teams  

    o   Very strong analytical skill and comfortable working with data 

    o   Very strong communication, presentation, and interpersonal skills

    o   Very strong client communication and management skills

    o   Very strong project management skills

    o   Direct experience in logistics, startups, logistics tech, or transportation tech 

     

    HOW TO APPLY 
    Please send your cover email, resume, and a completed Pre-Interview Form to the email stated on Pre-Interview Form. Only resumes with the Pre-Interview Form attached will be reviewed.

    Download Pre-Interview Form: https://drive.google.com/file/d/0B0CHOT7WBZ61ejZzTWppaGUyQUU

     

    MORE ABOUT DELIVEREE 

    https://www.deliveree.com
    https://www.techinasia.com/indonesia-logistics-deliveree-profile
    https://e27.co/photos-lunch-fun-deliverees-jakarta-office-20151109/ 

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    Deskripsi Perusahaan

    Inspire Ventures is a venture capital investment and operating firm with over 100 staff across offices in Bangkok, Ho Chi Minh City, and Jakarta. We invest in, build, and operate tech startup companies with a focus on the Southeast Asia region.