ERP Lead

    Simpan

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    DESKRIPSI PEKERJAAN

    We are looking for SAP Lead with min 10 years of relevant experience.
     
    Pl find the detailed JD below.
     
    A. Manage and Control Operation of ERP system / SAP system
    • Ensuring ERP system to running properly, comply with standard and service level required by business users.
    • Taking care of incident requests by ERP system throught Incident Management (IM) process, comply with standard and service level required by business users.
    • Ensuring to monitoring the SLA of ERP operation, comply with standard and service level required by business users.
    • Coordination activity with related tower /unit / division / group to ensure the problem solve based on SLA.
    • Immediately open emergency case if the problem impacted to revenue generator system or high impact to customer.
    • Monitor reactive L1 root cause analysis & transfer to the relevant.
    • Monitors problem management and work orders database and follows up with assigned personnel to ensure timely resolution of problems.
    • Customer Focus with excellent handling to solve problem resolution and monitoring change request related to regularly product that will be launched to the market.
    • Part of members to all project activities internal and external groups
    B. Manage and Control the Coordination and Support with Other Towers
    • Provided targeted to the business owner application to be able immediately realize the fixing problem based on SLA.
    • Perform synergy with other unit/tower/groups to help and search for information related to the data and quality improvement activities.
    • Manage activity and participate actively in providing quality improvement also develop and build relationship with internal or external Groups.
    • Perform and flow process application and make documentation related to infrastructure topology and technical architecture.
    • Perform to review the changes in SOP
    • Encourage a focus on “Customer Experience”
    C. Manage and Control on Tower Administrative
    • Ensure all and reports are regularly generated periodically updated
    • Internally process in terms of providing timely reporting in order to ensure operational technology system running well based on SLA.
    D. Manage and Control on People Management
    • Leads and communicate the Functional goals to the teams, monitor and evaluates its performance.
    • Provides mentorship and guidance to subordinates.
    • Coordinates training requirements of Tools Tower
    E. Manage and Control on-going Project
    • Support in ERP/SAP project or related system to ERP/SAP.
    • Involve in UAT phase as a user and allow giving input to UAT scenario.
    • Responsible for handover process and transfer knowledge receives from project team
    • Having knowledge with ERP system, function and technology (Particularly with SAP System).
    • Having knowledge with ERP Business process.
     
    If interested Please send across your word formatted resume to saranya.sankaran@htcindia.com with the below details
     
    Current salary
    Expected salary
    Notice period
    Date of Birth
    Marital status (Dependant details)
     
     

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