Customer Care and Complaint Management Staff



    Organizational Objectives of the position are :
    • To receive and manage any customer inquiries (request of information, consultation, complaints and service quality) related to Mercedes-Benz product in proper way and prompt response and coordinate it with the respective department in MB Indonesia.
    • To consolidate and supervise the activity of Customer Care Officer at the Dealership.
    • To manage Customer Contact Center for any service campaign/recall and market survey.
    • To consolidate the Deposit of Dealer’s Goodwill, MPC Goodwill and utilization.
    • To consolidate the activity of Service Card Portal and manage the ISP Cards to Dealers.
    Qualification / Requirement :
    Minimum of Bachelor Degree in Management or Hospitality Industry or equivalent
    Minimum of 2 years experience in customer communication/service sector, and/or experience in Customer Complaint Management.

    Specific Knowledge and Skills:
    • Good knowledge on Mercedes-Benz product.
    • Excellent English and Indonesian correspondence skills both written and spoken.
    • Computer literate; MS Office (Word, Excel, and PowerPoint).
    • Good interpersonal and communication skills.
    • Customer oriented.
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    Deskripsi Perusahaan

    Mercedes-Benz Indonesia consist of: PT. Mercedes-Benz Indonesia and PT. Mercedes-Benz Distribution Indonesia.
    PT. Mercedes-Benz Indonesia is a 100% foreign investment company, owned by Daimler AG, Stuttgart and Daimler Project Consult, Germany. It is the sole agent, assembler and manufacturer of Mercedes-Benz products for Indonesia.
    Mercedes-Benz Distribution Indonesia is a joint ventured company, owned by Daimler AG, Stuttgart, Mercedes-Benz Indonesia and the Indonesian partner. It is the main distributor for Mercedes-Benz in Indonesia and responsible for marketing of Mercedes-Benz products in Indonesia.
    Our corporate values are Passion, Respect, Integrity and Discipline to become Excellent.

    Review ( PT Mercedes-Benz Indonesia )

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    Current Employee
    Gaji & Benefit
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    Work/Life Balance
    1. 5
    Senior Manajemen
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    Nilai & Budaya
    1. 2
    Jenjang Karir
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    Lingkungan kerja yang nyaman dan work-life balance yang baik, apalagi untuk wanita yang tetap ingin berkarir sambil tetap memperhatikan rumah tangga


    Pihak HR lebih memperhatikan kesejahteraan orang expat daripada karyawan lokal sendiri. Jatah cuti hanya 12 hari per tahun, dan dipotong bila ada hari kejepit nasional.