Review Perusahaan & GajiLowongan Kerja

Mercedes-Benz Indonesia PT

Customer Care and Complaint Management Staff

Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

 
Organizational Objectives of the position are :
 
  • To receive and manage any customer inquiries (request of information, consultation, complaints and service quality) related to Mercedes-Benz product in proper way and prompt response and coordinate it with the respective department in MB Indonesia.
  • To consolidate and supervise the activity of Customer Care Officer at the Dealership.
  • To manage Customer Contact Center for any service campaign/recall and market survey.
  • To consolidate the Deposit of Dealer’s Goodwill, MPC Goodwill and utilization.
  • To consolidate the activity of Service Card Portal and manage the ISP Cards to Dealers.
 
Qualification / Requirement :
 
Education
Minimum of Bachelor Degree in Management or Hospitality Industry or equivalent
 
Experience
Minimum of 2 years experience in customer communication/service sector, and/or experience in Customer Complaint Management.

Specific Knowledge and Skills:
 
  • Good knowledge on Mercedes-Benz product.
  • Excellent English and Indonesian correspondence skills both written and spoken.
  • Computer literate; MS Office (Word, Excel, and PowerPoint).
  • Good interpersonal and communication skills.
  • Customer oriented.
Lowongan pekerjaan ini kemungkinan telah berakhir.

Data pekerjaan

LokasiTangerangBanten
IndustriAviasi / Penerbangan
Open-Date2016-10-25
Close-Date2016-11-08
PerusahaanMercedes-Benz Indonesia PT  lihat lowongan  lihat gaji  lihat review  lihat profil

Deskripsi Perusahaan

Mercedes-Benz Indonesia consist of: PT. Mercedes-Benz Indonesia and PT. Mercedes-Benz Distribution Indonesia.
 
PT. Mercedes-Benz Indonesia is a 100% foreign investment company, owned by Daimler AG, Stuttgart and Daimler Project Consult, Germany. It is the sole agent, assembler and manufacturer of Mercedes-Benz products for Indonesia.
 
Mercedes-Benz Distribution Indonesia is a joint ventured company, owned by Daimler AG, Stuttgart, Mercedes-Benz Indonesia and the Indonesian partner. It is the main distributor for Mercedes-Benz in Indonesia and responsible for marketing of Mercedes-Benz products in Indonesia.
 
Our corporate values are Passion, Respect, Integrity and Discipline to become Excellent.
Lowongan pekerjaan ini kemungkinan telah berakhir.

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Review

Mercedes-Benz Indonesia PT

  • Cocok untuk orang yang santai dan tidak terlalu ambisius

    Mercedes-Benz Indonesia PT
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    Masih Bekerja
    Other
    25 Agustus 2015
    Rekomendasi
    Yes!
    Gaji & Benefit
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    Work/Life Balance
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    Senior Manajemen
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    Nilai & Budaya
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    Jenjang Karir
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    Pros
    Banyak fasilitas seperti bus antar jemput untuk karyawan dan kantin. Cocok untuk orang yang ingin kerja di lingkungan santai yang tidak terlalu ambisius. Bisa berangkat dan pulang kerja tepat waktu.
    Cons
    Manajemen yang pasif karena apa-apa harus menunggu instruksi dari kantor pusat di Jerman. Jarang, bahkan hampir tidak ada training. Standar gaji tidak diperlihatkan ke karyawan dan jenjang karir tidak jelas.