Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

 
Organizational Objectives of the position are :
 
  • To receive and manage any customer inquiries (request of information, consultation, complaints and service quality) related to Mercedes-Benz product in proper way and prompt response and coordinate it with the respective department in MB Indonesia.
  • To consolidate and supervise the activity of Customer Care Officer at the Dealership.
  • To manage Customer Contact Center for any service campaign/recall and market survey.
  • To consolidate the Deposit of Dealer’s Goodwill, MPC Goodwill and utilization.
  • To consolidate the activity of Service Card Portal and manage the ISP Cards to Dealers.
 
Qualification / Requirement :
 
Education
Minimum of Bachelor Degree in Management or Hospitality Industry or equivalent
 
Experience
Minimum of 2 years experience in customer communication/service sector, and/or experience in Customer Complaint Management.

Specific Knowledge and Skills:
 
  • Good knowledge on Mercedes-Benz product.
  • Excellent English and Indonesian correspondence skills both written and spoken.
  • Computer literate; MS Office (Word, Excel, and PowerPoint).
  • Good interpersonal and communication skills.
  • Customer oriented.

Tentang Perusahaan

Why join us

The Mercedes-Benz Indonesia offers motivated talents a fascinating environment in a global corporation with a production site for chassis parts, passenger cars and commercial vehicles. We are committed to providing secure employment and exciting career opportunities for our employees. We inspire a team-oriented and open minded corporate culture, which involves our employees through leadership and individual acceptance of delegated responsibilities.

Address

Jalan Mercedes-Benz, Desa Wanaherang, Gunung Putri, Bogor

No. Telepon

62-21-23519233

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