Operations Specialist (Temporary Position – 4 Months)

    Ditayangkan 25/October/2016

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Under Operations & Technology Department, Operations Specialist will provide support to Client Facing Brokers in all aspects of administration supports : insurance comparison, slips creation, certificate creation, insurance manual creation, billing request, policy check, document delivery, and filing of multiple practices, clients and policies through accurate, efficient, and timely production of most complex policies and related documentation, including sending closing documentation to appropriate parties. Role will demonstrate increased technical proficiency (with the ability to answer questions on transactional questions) and issue resolution.
     
    Responsibilities                                                                            
    Administration and Documentation
    Ensure timely and accurate production/processing of:
    • questionnaires to asses coverage needs
    • quotation, placing slips, confirmation of insurance
    • billing request
    • first policy check
    • document delivery
    • filing, including scanning
    • policy signing coordination
    • all other documentations as required
     
    Report Preparation
    Ensure timely and accurate production/processing of:
    • request register
    • up to date computer system records
    • current and outstanding documentation follow ups
    • all other reports as required

    Workflow Administration
    • Contribute to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
    • Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
    • Work with Team Coordinator and Operations Services Team Leader to identify continuous improvement opportunities within operational processes
    Customer Awareness
    • Build and maintain strong working relationships with internal and external stakeholders.
    • General servicing skills and etiquette
    Compliance
    • Adhere strictly to the Company's Quality practices and other systems and procedures
    • Comply fully with the Company's Errors and Omissions avoidance policy

    Requirements:
    • Bachelor degree from any fields.
    • 3-5 years previous work experience, with 2-3 years previous insurance or financial services experience
    • Insurance knowledge (preferable)
    • Detail oriented with strong numerical skills
    • Excellent organization and interpersonal skills
    • Comfortable and experience working  with technology (solutions)
    • Strong problem solving capabilities
    • Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
    • Clear and concise oral and written communication skills in Bahasa Indonesia and English
     

    Tutup pada 08/November/2016

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    Address

    Ged Sentral Senayan Jl Asia Afrika 8 Ged Sentral Senayan Lt 15 Gelora, Tanah Abang Jakarta Pusat 10270 DKI Jakarta

    Kesimpulan Review

    Pros
    • Menurut saya perusahaan ini merupakan perusahaan besar yang bersifat global yang memiliki nama besar dalam industri asuransi, terutama dalam broking
    • Perusahaan yang bersifat global, merupakan market leader di bidangnya, serta selalu banyak menyediakan pelatihan yang bagus untuk menambah skill para karyawnnta.
    Cons
    • Perusahaan memperlakukan pekerjanya sebagai barang bukan aset. Dan dikarenakan para atasan tidak selalu transparan maka seolah olah mereka selau menyimpan rahasia terhadap bawahannya, dan tiba tiba memberika regulasi yang tidak jelas dan berubah ubah sehingga membuat para karyawan kebingungan.
    • Selalu berorientasi pada angka. Kolaborasi antar divisi yang berbeda masih terasa kurang. Selain itu juga kualitas dari sistem operasionalnya pun masih kurang.

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