Operations Specialist (Temporary Position – 4 Months)



    Under Operations & Technology Department, Operations Specialist will provide support to Client Facing Brokers in all aspects of administration supports : insurance comparison, slips creation, certificate creation, insurance manual creation, billing request, policy check, document delivery, and filing of multiple practices, clients and policies through accurate, efficient, and timely production of most complex policies and related documentation, including sending closing documentation to appropriate parties. Role will demonstrate increased technical proficiency (with the ability to answer questions on transactional questions) and issue resolution.
    Administration and Documentation
    Ensure timely and accurate production/processing of:
    • questionnaires to asses coverage needs
    • quotation, placing slips, confirmation of insurance
    • billing request
    • first policy check
    • document delivery
    • filing, including scanning
    • policy signing coordination
    • all other documentations as required
    Report Preparation
    Ensure timely and accurate production/processing of:
    • request register
    • up to date computer system records
    • current and outstanding documentation follow ups
    • all other reports as required

    Workflow Administration
    • Contribute to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives
    • Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
    • Work with Team Coordinator and Operations Services Team Leader to identify continuous improvement opportunities within operational processes
    Customer Awareness
    • Build and maintain strong working relationships with internal and external stakeholders.
    • General servicing skills and etiquette
    • Adhere strictly to the Company's Quality practices and other systems and procedures
    • Comply fully with the Company's Errors and Omissions avoidance policy

    • Bachelor degree from any fields.
    • 3-5 years previous work experience, with 2-3 years previous insurance or financial services experience
    • Insurance knowledge (preferable)
    • Detail oriented with strong numerical skills
    • Excellent organization and interpersonal skills
    • Comfortable and experience working  with technology (solutions)
    • Strong problem solving capabilities
    • Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
    • Clear and concise oral and written communication skills in Bahasa Indonesia and English
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    Deskripsi Perusahaan

    Marsh is a a global leader in insurance broking and risk management, specialists in every facet of risk help organizations anticipate, quantify, protect against — and recover from — the ‘what ifs’ in life. In a world full of uncertainty and complexity, we help our clients thrive and survive.
    From its founding in 1871 to the present day, Marsh has provided thought leadership and innovation for clients and the insurance industry — introducing and promoting the concept and practice of client representation through brokerage, the discipline of risk management, the globalization of insurance and risk management services and many other innovative tools and service platforms. Marsh generated approximately 45% of Marsh & McLennan Companies' total operating segment revenue. Over 28,400 Marsh colleagues provide risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to a wide range of businesses, government entities and professional service organizations around the world in more than 100 countries. Marsh's clients vary by size, industry, geography and risk exposures. Marsh is organized to serve clients efficiently and effectively, delivering tailored solutions based on complexity of the risk and global footprint, and matched to clients' buying styles.
    Product & Services
    Product and service offerings include program design and placement, post-placement program support and administration, claims advocacy, and a wide array of risk analysis and risk management consulting services. These include:
    • Bowring Marsh
    • CS STARS
    • Multinational Client Service
    • Marsh Risk Consulting
    • Consumer Operations
    • Marsh & McLennan Agency
    • Schinnerer Group (includes the ENCON Group Inc., a leading managing general agent in Canada)

    Review ( PT Marsh Indonesia )

    1. 3
    Current Employee
    Gaji & Benefit
    1. 3
    Work/Life Balance
    1. 2
    Senior Manajemen
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    Nilai & Budaya
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    Jenjang Karir
    1. 3

    Perusahaan yang bersifat global, merupakan market leader di bidangnya, serta selalu banyak menyediakan pelatihan yang bagus untuk menambah skill para karyawnnta.


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