Telesales Specialist

DESKRIPSI PEKERJAAN

Key Responsibilities :
 
  • Seeks and prospect to win new customers
  • Plans and manages small Business Customers
  • Builds rapport and trust with customers by being informed about customer's business and the market via phone, email and other communication channels
  • Assesses the type and size of customer needs
  • Recommends solutions based on customer needs by using industry knowledge or expertise
  • Closes business connecting a customer need with a DHL solution and highlighting the value it may create for the customer
  • Supports customer retention by regular calls to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
 
Requirements :
 
  • Bachelor's degree preferably majoring in communication
  • At least 3 years' experiences as a Telesales
  • Broad understanding of the forwarding industry and deep knowledge on DGF products (AFR/OFR) and business models
  • Good communication in English (verbal/written) is a must
  • Advanced skill on Ms. Excel
  • Good Administration skills
  • Cooperative working with others to achieve targets and objectives
  • High degree of self-confidence, initiative and commitment
  • Willing to be placed in Soewarna Business Park, Soekarno Hatta Airport area (free shuttle bus is provided at Bekasi, Blok M, Bintaro, Rawamangun, Tangerang and UKI meeting points).
 
All Applications will be treated in the strictest of confidence.
Only short listed candidates will be notified.
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Company Description

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Working for DHL Global Forwarding means working for the global market leader in air and ocean freight. At DHL Global Forwarding, our expertise lies in the fast and flexible transportation of goods and merchandise across all continents. We not only supply comprehensive international logistic services, but also play an active role in reducing C02 emissions as seen in our Go Green product portfolio.

Review ( PT DHL Global Forwarding Indonesia )


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Pros

adanya jaminan kesehatan untuk karyawan dan keluarga, gaji yang diberikan cukup besar dan lingkungan kerja yang sangat menyenangkan dan nyaman.

Cons

sikap atasan yang selalu memaksakan kehendaknya, kurang perhatian nya pihak manajemen dengan kepentingan karyawan dan sikap manajer yang tidak menghargai karyawan.