Deskripsi Pekerjaan

Job Description :
  • Answering calls and respond to emails
  • Handling customer inquiries both telephonically and by email
  • Identifying, escalate priority issues, manage, and resolve customer complaints
  • Following up customers calls where necessary
  • Document all call information according to standard operating procedures
  • Completing call logs and produce call reports
  • Attend all company meetings, training, share applicable information with management and staff
  • Filing incidents reports documents
  • Demonstrate a high level of profesionalism, honesty, integrity and work ethics
Job Requirements :
  • Fluent in english and has excellent communication skills.
  • Experience minimum 1 year in a call center environment (inbond/outbond)
  • Able to speak Malay (Malaysia) will be advantage
  • Knowledge of call center telephony
  • Excellent problem-resolution skills and ability to multi tasks in a fast-paced, high volume environment
  • Flexibility in responding to change or business needs
  • Good analytical thinking, detail oriented and high energy level
  • Minimum Diploma/Bachelor's Degree from reputable universities with minimum GPA 2,8
  • Expert in computer skills, expecially Ms. Office Application (Word, Excel, Power Point)
  • Love challenge, good interpersonal skills, honest, hard worker, high pace and high endurance
Working Hours : Regular Hours (Monday - Friday)

If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button bellow

Tentang Perusahaan


Jl MH Thamrin Bl E-43/28-30 Lt 3 Gondangdia, Menteng Jakarta Pusat 10350 DKI Jakarta

No. Telepon

(021) 29923587


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