Deskripsi Pekerjaan

Job Description:

  • Assist CRM Telesales Manager to monitor team of inbound and outbound support and invoice control, planning and ensuring the productivity and team performance meet the target.
  • Maintain service level and KPIs for all process in telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
  • Prepare daily/weekly and ad-hoc report and ensure the accuracy and punctuality of report submission
  • Work with CRM Telesales Manager to monitor, coach and manage team’s performance by setting clear objectives and develop them so that they can fulfill their target and support their team target
  • Identify talent and provide inputs for team’s training and development programs to ensure every team member have the skill needed to excel at their job

Requirements:

  • Bachelor degree, any major
  • 3+ year experience in Telesales (Banking/Insurance)
  • Ms. Office knowledge
  • Fluent in English
  • Experience with setting Service levels, KPIs and thresholds
  • Effective communication skills – written and verbal
  • Experience with managing documents, dealing with customers over phone
  • Interpersonal skills, team player, time management, adaptable to changes
  • Focus on results and ability to deliver
  • Able to work under pressure and minimum supervision

 

If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph by clicking button bellow

Tentang Perusahaan

Deskripsi Perusahaan
PT Kairos Utama Indonesia berdiri pada tahun 2005 sebagai perusahaan yang bergerak di bidang pelayanan IT. Fokus pelayanannya dibagi menjadi tiga kategori, yakni IThink (layanan konsultasi IT), ITrust (layanan dukungan IT) dan ITend (layanan manajemen IT). Perusahaan ini juga telah menyabet beberapa penghargaan seperti Microsoft Solution Partner of The Year (2012) dan peringkat ke 32 sebagai Microsoft Most Competent Partners (2013). Dalam rangka memberikan pelayanan pendidikan dan pelatihan baik secara teknis maupun non-teknis, perusahaan ini mendirikan Kairos Development Center pada tahun 2014. Untuk program teknis terbagi atas program infrastruktur dan pengembangan. Untuk non-teknis, Kairos menyelenggarakan presentasi mengenai ide-ide secara jelas sembari mendorong interaksi dan komunikasi antar partisipan. KDC juga berkolaborasi career center di sejumlah universitas.
Why join us

Vision

 

Empowering people with the best and the right “work ethos” to provide and deliver the best services and products throughout the world.
 

Address

Ged Graha PenaJl Raya Batam Center Ged Graha Pena Lt 6/605Teluk Tering, NongsaBatam 29461 Kepulauan Riau

No. Telepon

(0778) 460600

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