- Receive all requests, inquiries, complaints and contacts from clients and records customer inquiry.
- Co-ordinates with laboratory administration and technical staff for sorting out information to advise clients.
- Supporting sales force to achieve the sales target.
- Receives all requests, inquiries, complaints and contacts from clients and records customer inquiry.
- Co-ordinates with laboratory administration and technical staff for sorting out information to advice clients.
- Advises clients the status of tests, e.g. delay of results, problem of testing condition and take a proactive response.
- Prepares quotation, proposal to clients.
- Reports and handle customer’s complaints to Japanese Technical Manager.
- Designates the messenger (contract out) to pick up samples and to deliver reports/invoices to the client.
- Other tasks as designated by the Japanese Technical Manager.
- Customer Services Executive is deputy when above position is absence.
- Bachelor Degree (Related Field) or equivalent
- 1 year of working experience; fresh graduates are encourage to apply.
- Active in Japanese is MANDATORY
- Fluent Bahasa Indonesia, Japanese and English (verbal, written and comprehension)
- Additional training courses in supervisory management, sales and marketing.
- Has good knowledge and understanding on textile testing business and market climate
- Has good relation and networking with consultant and any other party which can give contribution to Boken business growth
- Has adequate knowledge and understanding on global harmonized procedure
- Has a good skill in analyzing data for supporting the business
Review ( PT SGS Indonesia )
- Gaji & Benefit
- Work/Life Balance
- Senior Manajemen
- Nilai & Budaya
- Jenjang Karir
Ilmu sangat banyak serta bervariasi Kantor strategis, berada di Jakarta Selatan dan dekat dengan perusahaan perusahan internasional Jaringan dan koneksi luas (internasional)
Gaji dan benefit standart Work life tidak balance (weekend masih harus melayani panggilan dari client maupun atasan)
Advice to Management
Jenjang karir tidak jelas HR kurang punya power Urusan finance untuk keluar kota ribet dan lama Jan kerja sangat fleksibel