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Customer Solution

Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Business Solution :
 
  • Menyiapkan solusi bisnis untuk kebutuhan project baru maupun pengembangan project eksisting.
  • Koordinasi dengan customer untuk mengidentifikasi kebutuhan solusi bisnis bagi customer.
  • Koordinasi dengan Project Management dan unit kerja terkait untuk memastikan implementasi project sesuai dengan skema bisnis yang disepakati dengan customer.
  • Analisa Kelayakan / Analisa kelayakan investasi, baik dari sisi financial, teknologi, sumberdaya sesuai dengan kebutuhan bisnis yang diajukan kepada customer.
Account Management :
 
  • Pengelolaan account untuk memelihara keberlangsungan bisnis secara berkelanjutan.
  • Mengelola channel untuk peningkatan penetrasi pasar
  • Mencapai target revenue yang sudah ditetapkan perusahaan
Sales Plan, Sales Funnel  :
  • Perencanaan penjualan sesuai dengan target masing-masing segment.
  • Mengupdate sales funnel untuk pengendalian/ percepatan pergerakan sales funnel.
  • Prospecting, Negotiation & Cross/Up Selling :
  • Pengelolaan proses penjualan untuk new business/ new project mulai dari prospecting, negotiation dan cross selling jika diperlukan.
Kualifikasi :
  • Usia maksimal 33 tahun
  • Penampilan menarik
  • IPK minimal 3.00 dari perguruan tinggi terbaik di Indonesia
  • jurusan Teknik Industri/Management Informatika, Telekomunikasi, Komputer
  • Pengalaman dalam memberikan solusi bisnis dan presentasi bisnis di depan customer
  • Bersedia mengikuti seleksi dan penempatan kerja di Jakarta
 
Lowongan pekerjaan ini kemungkinan telah berakhir.

Data pekerjaan

Lokasi
IndustriCall Center / BPO
Open-Date2016-10-26
Close-Date2016-11-09
PerusahaanInfomedia Nusantara PT  lihat lowongan  lihat gaji  lihat review  lihat profil

Deskripsi Perusahaan

Vision :
To be the leading player in Business Process Management (BPM) services in the region.

Mission :
To create values for our stakeholders by providing excellent and competitive BPM services.
To be the role model BPM company.
 
Infomedia’s Milestone
 
1975 : Infomedia became the first telephone information service provider company  in Indonesia under  Elnusa GTDI sub division as a subsidiary of Pertamina.
 
1984 : Establishment of PT Elnusa Yellow Pages on June 20, 1980 as an official TelkomTelephone Directory  Book publishers for the entire region in Indonesia.
 
1995 : PT Elnusa Yellow Pages later renamed PT Infomedia Nusantara(Infomedia), and PT Telekomunikasi  Indonesia (Telkom) started to invest so that the composition of Telkom shares to 51% and 49% Elnusa.
 
2004 : Infomedia business development into three business pillars, Directory Services, Contact Center  Services and Content Services. On June 20, 2004 which also coincided with the 20th anniversary, the  identity of a change Infomedia Infomedia new logo.
 
2009 : On June 30, 2009 PT Multimedia Nusantara (Metra), subsidiary 99.99% owned by  Telkom bought 49% share in Elnusa so the stock is officially owned by Telkom Group's  shareholding with the Metra Telkom 51% and 49%.
 
2010 : Infomedia changed the previous business portfolio consists of three Business Pillars  into 2 Business Pillars which are Contact Center & Outsourcing Services (CC & OS) and  Service Digital Media Rich Content (DMRC).
 
2012 : Metra buy Telkom share so that the composition of ownership is become Metra 51%  and 49% telecom.
 
2013 : Restructuring Kick Off of  two main business  of PT Infomedia with mapping to focus on their respective core businesses through the establishment of PT Metra Digital Media (Media MD) and PT Infomedia.
2013 : Infomedia focus on Business Process Management services.
 
Our Services.
 
A. Customer Relationship Management Services
Provide the best services that support business relationships with customers through  :
Marketing : Telemarketing
Sales : Salesforce, Up/Cross Selling, Telesales
Order Entry : Data Entry, Order Management
Customer Contact : Welcome Contact, Customer Verivication
Billing & Collection : Telecollection, Billing Information
Customer Treatment : Complaint Handling, Customer Care
Product/Service Support : Product/Service Request Information, Technical Support
Performance Management
 
B. Analytics Consulting Services
Its the right solution for your business acceleration through a variety of services such as :
Data Processing : Data Entry, Data Matching, Data Cleansing, Data Verification and Data Conversion
Data Acquisition : Data Profiling – Telesurvey, Canvassing
Data Matching : Quantitative, Qualitative

C. Service Operation Management
It support the improvement of the quality and capability of business services by managing and monitoring IT/Technical Support Service, etc.

D. Enterprise Shared Service
The management of the company through a variety of services such as :
Finance & Accounting : Invoice to pay, Bill to cast, Record to report
Human Resource Services : Workforce Administration, Payroll Processing, Recruiting Administration
Logistics/Material Management
Customer Service/Sales
 
Awards.
ICCA ( Indonesia Contact Center Association ) The Best Contact Center Indonesia 2013.
The Best Contact Center of The Year 2013 from Asia Pasific Contact Center Association Leaders (APCCAL).
Indonesia Outsourced Contact Center of the Year 2013 from Frost & Sullivan.
Top Ranking Performers in The Contact Center World.com 2012 :
Gold Medal for Quality Auditor
Silver Medal for Best Contact Center Trainer
Bronze Medal for Supervisor
Bronze Winner Sales Professional


Saat ini kami dipercaya menangani Inbound Contact Center untuk pelanggan PT Telkom Tbk. (Penerangan Lokal 108, Customer Care Telkom 147, Operator Assisted Service 100), Telkomsel ( 116 ), Bank Niaga (Niaga Acces 14041) , Garuda Indonesia (Garuda Call Center 0804 1807807), Bank Lippo (Lippo Bank Contact 14042), Mc Donald’s (Delivery Order 14045), Bank Bukopin (Hallo Bukopin 14005), Bank Bumiputera (Otofon 0807 1 837899, 021 - 79176500), PELNI (021 - 7918 0606), Pertamina ( 021 - 7917 730000 ), PLN Batam (PLN Batam 123), PLN Bali ( 123 )Sony Ericsson (021- 2701 388), Telkom Vision ( 14047 ), Alcatel ( 021 - 27509090 ), Multimedia Indonesia ( Telkomsave 17017 ), HyperMind ( 021 - 7917 9889 ), Asia Mobile ( 0804 1 335577 ), Hallo Info Telkomsel ( 5588 )dan lain sebagainya.
 
OUTBOUND CONTACT CENTER
Aktivitas kontak kepada target pasar suatu perusahaan atau masyarakat untuk berbagai kategori layanan seperti misalnya Telemarketing, Telesales, Reminding Call, Telepromo,Telecollection, Telesurvey, Telepolling, dan lain sebagainya.
 
Sejumlah perusahaan yang mempercayakan layanan Outbound Contact Center kepada kami antara lain PT. Telkom Tbk (Divre IV Reminding Call & Courtesy), Garuda Indonesia, Bank Lippo (Telesales), Bank Niaga (Telecollection), Bank Bumiputera (Telemarketing/ Telepromo), Bank Bukopin (Callback), BNI (Telesales BNI Credit Consumen), Mc Donald's (Delivery Monitoring), Bussan Auto Finance dan lain sebagainya.
 
Lowongan pekerjaan ini kemungkinan telah berakhir.

lowongan kerja rekomendasi

Review

Infomedia Nusantara PT

  • Ramah, Nyaman, dan Punya prospek yang bagus di masa depan

    Infomedia Nusantara PT
    1. star
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    Masih Bekerja
    Information Technology
    23 Desember 2015
    Rekomendasi
    Yes!
    Gaji & Benefit
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    Work/Life Balance
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    Senior Manajemen
    1. star
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    Nilai & Budaya
    1. star
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    Jenjang Karir
    1. star
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    5. star
    Pros
    Bisa request pengembangan skill/training bila dibutuhkan, Gaji lumayan, Karyawan penuh kekeluargaan, Management bersahabat dan tidak bossy
    Cons
    Banyak proyek yang dikerjakan minim SDM, Sering lembur, Work life balance kurang, Sangat bergantung dengan induk perusahaan (Telkom)
    Advice to Management
    Punya prospek bagus di masa depan dikarenakan bergerak di bidang busineess process management dan merupakan anak perusahaan dari Telkom Indonesia