- Identify and handle customer inquiries via calls, email & chat completely and accurately to the satisfaction of customers
- Educate customers about organization’s product and services and direct them towards available resources for self-help
- Maximize opportunities to up sell or cross-sell products and services in accordance to guidelines
- Handle all assigned responsibilities and duties on a timely manner
- Achieve predetermined individual as well as team targets based on goals, KPI and incentive programs
- Execute all ad-hoc and marketing call-back campaigns accurately, timely and professionally
- Ensure all actions taken to handle customer’s enquiry/problem/complaint are in compliance with company's SOP and policies, and to escalate matter to relevant authorities in the event of exceptions
- Keep abreast with all the latest information on company's products, services, marketing plans, procedures as well as any changes in policies and standard procedures, and communication such information accurately to our customers
- Provide feedback and constantly review your overall and teams performance for improving deliverables to ensure elevated customer service experience
- Be proactive and liaise within the units in Customer Care on any related issues that can help improve on service, procedures or working environment of the department
- Minimum 1 Year of proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills with ability to multi-task, prioritise, and manage time effectively
- High school degree
- Personal traits: Positive, Passionate
- Proficient in Indonesia Language and English
- Based in Jakarta
Resume to be submited in ENGLISH
If you are an independent and dynamic individual looking for a challenging career with great prospect in a fast-paced environment, we would love to have you on board our team.
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CTS Southeast Asia is a travel services agency specialised in meeting the needs of arrival passangers/tourist into Singapore and our regional companies located in Bangkok, Brisbane, Kuala Lumpur and others.
We aims to bring exclusive deals to visitors and to provide best experience in Singapore and other countries. Products comprises of attraction, sim cards, hotel bookings, rental of Wifi Routers and other required services.
We are always on the lookout for individuals to join us in our dynamic and fast paced business environment