Customer Service Implant Staff

DESKRIPSI PEKERJAAN

Key Responsibilities :
 
  • Acts as key contact for allocated customers
  • Accepts and process orders for handover to operations
  • Stay informed on shipment and exception status for allocated customers
  • Proactively informs customer on shipment status and exceptions
  • Provides spot quotations and performs-up and cross-selling on inbound customer calls
  • Handles customer inquiries
  • Takes and handles any customer complaint; Solves customer complaint or assigns task to other functions
  • Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
Requirements :
 
  • Minimum Bachelor degree in any major (Transportation or Logistic major is preferable) from reputable universities
  • Minimum GPA 3.0 of scale 4.0
  • Minimum 2 years similar role from Logistic or Forwarding Company is preferable
  • Thorough knowledge of export and import arrangement
  • Fluency in written and verbal is a must
  • Good computer skills (Ms. Excel, Word, Outlook, etc)
  • Good communication and interpersonal skills are mandatory
  • Multi-tasking and detail-oriented
  • Willing to be placed in customer's office
 
All applications will be treated in the strictest of confidence.
Only short listed candidates will be notified.
 
 
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Company Description

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Working for DHL Global Forwarding means working for the global market leader in air and ocean freight. At DHL Global Forwarding, our expertise lies in the fast and flexible transportation of goods and merchandise across all continents. We not only supply comprehensive international logistic services, but also play an active role in reducing C02 emissions as seen in our Go Green product portfolio.

Review ( PT DHL Global Forwarding Indonesia )


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Gaji & Benefit
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Senior Manajemen
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Nilai & Budaya
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Pros

adanya jaminan kesehatan untuk karyawan dan keluarga, gaji yang diberikan cukup besar dan lingkungan kerja yang sangat menyenangkan dan nyaman.

Cons

sikap atasan yang selalu memaksakan kehendaknya, kurang perhatian nya pihak manajemen dengan kepentingan karyawan dan sikap manajer yang tidak menghargai karyawan.