Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibilities
  • 7x24 NOC Surveillance, Monitor power equipment at Hub and End Sites according to the SLA,
  • Network Event Severity Level Identification (Emergency, Critical, Major Minor, observation);
  • NOC Surveillance Initiated Fault Reporting;
  • Escalation for problem resolution, Escalate TT to Expert in BO as per fault management process if TT cannot be solved by Regional Network Engineer team and FLM team member,
  • Input the alarms into the Trouble ticket system under the guidance of the L2 Engineer, and dispatch Trouble Ticket to the Regional Network Engineer team and FLM team technician on spot to resolve;
  • Monitoring the whole process of the tickets items, and closes the alarms within the SLA;
  • Follow up with the FLM Engineers of solving the problems according to the different level alarms;
  • Submitting the daily/weekly/monthly maintenance report to FO Manager;
  • Submitting the SLA and KPI report to FO Manager
Requirements
  • Possess a Diploma/Bachelor degree of Telecommunication, Electronics related major.
  • Minimum 3 years’ experience in NOC or front office, have relevant O&M process experience. 
  • Familiar with TT, WO and OSS
  • Fluent in English (Oral and Written)
  • Contract Based Position available 

Tentang Perusahaan

Why join us

Kedepannya, ZTE akan terus membentuk industri telekomunikasi global, bekerja dengan konsumer dan partner- partner kami untuk tetap berada di atas dalam pergeseran teknologi, model bisnis, dan kebutuhan market

Address

Ktr Cabang Ged Bumi Mandiri Jl Jend Basuki Rachmad 129-137 Ged Bumi Mandiri Embong Kaliasin, Genteng Surabaya 60271 Jawa Timur

No. Telepon

(031) 5356355

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