Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibilities :
  • Handling complaints / trouble that coming through a hotline number, email, mailing lists, etc. Then submit it to the relevant section (PIC field, project, or maintenance) to be solve.
  • Continuously monitoring and ensuring the complaints are handled quickly and accurately
  • Keep records of any complaints through the hotline service. Making summary reports every month, so the report can present data that show the level of service readiness.
 
 
Qualification :
  • Minimum D3 Any Major (Preferred Communication & Administration)
  • Experienced at least 1 - 2 year as call center or customer service staff in Telecommunication Company
  • Speed in the handling of any complaints received, or in other words a quick response.
  • Meticulous in making a complaint in the data inputting system and other administrative work
  • Have the ability to establish good relationships (customer relations)
 

Tentang Perusahaan

Address

Graha MAS Fatmawati, North Cipete, Special Capital Region of Jakarta, Indonesia

No. Telepon

+62217230228

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