Responsibilities :
  • Handling complaints / trouble that coming through a hotline number, email, mailing lists, etc. Then submit it to the relevant section (PIC field, project, or maintenance) to be solve.
  • Continuously monitoring and ensuring the complaints are handled quickly and accurately
  • Keep records of any complaints through the hotline service. Making summary reports every month, so the report can present data that show the level of service readiness.
Qualification :
  • Minimum D3 Any Major (Preferred Communication & Administration)
  • Experienced at least 1 - 2 year as call center or customer service staff in Telecommunication Company
  • Speed in the handling of any complaints received, or in other words a quick response.
  • Meticulous in making a complaint in the data inputting system and other administrative work
  • Have the ability to establish good relationships (customer relations)
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Deskripsi Perusahaan

Synergy Network Solution, dikelola oleh profesional yang berpengalaman dalam bisnis out-sourcing di Indonesia, adalah berpengalaman dan mitra pilihan untuk vendor telekomunikasi besar yang hanya menuntut layanan outsourcing paling profesional dan dapat diandalkan.
Synergy Network Solution sepenuhnya dikomunikasikan, terkoordinasi dan satu titik kontak untuk Sumber Daya Manusia Anda Out Sourcing kebutuhan.