Call Centre

    Simpan

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Responsibilities :
    • Handling complaints / trouble that coming through a hotline number, email, mailing lists, etc. Then submit it to the relevant section (PIC field, project, or maintenance) to be solve.
    • Continuously monitoring and ensuring the complaints are handled quickly and accurately
    • Keep records of any complaints through the hotline service. Making summary reports every month, so the report can present data that show the level of service readiness.
     
     
    Qualification :
    • Minimum D3 Any Major (Preferred Communication & Administration)
    • Experienced at least 1 - 2 year as call center or customer service staff in Telecommunication Company
    • Speed in the handling of any complaints received, or in other words a quick response.
    • Meticulous in making a complaint in the data inputting system and other administrative work
    • Have the ability to establish good relationships (customer relations)
     

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    Address

    Graha MAS Fatmawati, North Cipete, Special Capital Region of Jakarta, Indonesia

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