- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers expectations
- Age Maximum 35 Years old
- Fluent In English
- Good Communication Skill
- Good Looking
- At least 2 years of working experience in the related field is required for this positions
- Hold bachelor degree any major, preferably informatics or related with IT
- Able to work in a team and can work under pressure
- Required Skill(s)
- Proven working Experience in Providing help desk support
- Proficieny in english, working knowledge of help desk software
- Microsoft product and remote control
- Advanced troubleshooting and multi-tasking skills
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PT HGT Services Indonesia, Known before as PT Harrisma Global Technologies, In 23 March 2015. PT HGT Services Indonesia Focus on IT Services Provider.
PT HGT Services Indonesia was established on 11 November 2011. We are the part of Harrisma Group which is has many experience in IT Field and technology for more than 25 years.
PT HGT Services Indonesia was a independent company, and our focus is about IT services and we have 31 Service Point (Building + Engineer) accross Indonesia and our support for 300 Cities in across Indonesia.
PT HGT Services Indonesia has many Partnership and collaboration with many principal, local company and Multi National Company.