Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

  • Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, any field.
  • Required language(s): English, Bahasa Indonesia, Japanese, German
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Fresh Graduates are encouraged to apply
  • Preferably Staff (non-management & non-supervisor)s specializing in Logistics/Supply Chain or equivalent.
  • Full-Time position(s) available.
  • Having experience at the same field will be an advantage/ Having experience in express/ freight forwarding/ logistic industry will be an advantage
  • Able to maintain high performance level under pressure and react positively to changing demands and situations
  • Posses and display the necessary skills required to interact with people at all levels
  • Having the ability to pacify customers and provide solutions to alleviate any bad situation
  • Good communication skills
  • Fluent in English both oral and written
  • Full-Time position(s) available.
 
JobDesc:
  • Answer all customer inquiries regarding company services in a prompt, courteous and professional manner
  • Ensure that booking inquiries, traces and complaints are registered into the systems and dealt with both speedily and satisfactorily within the company operating standards and procedures
  • Focus on customers needs and requirements, recommending appropriate course of actions so as to delight customers and prevent any claims or complaints
  • Conduct full investigation of complaints and make use of the proper tracing escalation guidelines to solve the complaint within the shortest time possible and to the customer’s satisfaction
  • Proactively respond and update both customers and the network in accordance with the Company Global Services Commitment
  • Advise customers or company network where appropriate and inform them of any irregularities ie bad address, incomplete paperwork, wrong destination code, etc in order to preempt future problems
  • Complete all required reports as and when needed
  • Alert the respective Area Customer Service Manager of any potential problems, complaints and other services irregularities/failures that needs to be corrected to avoid recurrence
  • Escalate any serious problem unsolved or unresponded by Company Network to the respective Area Customer Service Manager

Tentang Perusahaan

Address

Prudential Tower, Setia Budi, Jakarta, Indonesia

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