Telecom - Application Support,Database Expert,CRM,billing,Intec,

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    DESKRIPSI PEKERJAAN

    HTC Global Services is expanding and have a mass hiring to be based in our MNC Client in Jakarta, Indonesia. We are looking for a qualified candidates like you.
     

    Work Location: Jakarta Indonesia
     
    Here below the positions available:
    1. Tableau Reporting L2 (BI reporting,cognos)
     
    A. Supervise/Perform Application
    1) Support application functionality and reliability 24x7, on site during office hour or may be in shift and on call during non office hour
    2) Support the proposed solution for application problem
    3) Initiate problem escalation to manager/supervisor
    4) Handle and execute technical solution for customer problem that related with application
    5) Support information of identification and escalation regarding application problem and operational issue
    6) Support deployment and implementation of new product/campaign/promo from business user into production system
    7) Attend/join training for new application
    8) Supervise the deployment of new software update by vendor
    9) Check and ensure that security and performance aspect of new initiatives are considered prior integration to production system
    10) Monitor retention data running properly
    11) Handle daily tickets and complaints
    12) Submit RFC and aware of any changes in the application
    13) Attend required meeting including teleconference meeting during office hour
    B. Supervise/Perform Service Delivery Quality, Compliances, and End User References
    1) Pass all reviews
    2) Strengthen existing culture of Control and Compliance
    C. Supervise/Perform Reporting
    1) Report on operations of the team base on certain periodic such as weekly ,monthly and yearly
    2) Provide ad hoc report for operations area
    Skill Requirements
    1) Have skill & Knowledge of PL / SQL - Oracle
    2) Have skill & knowledge of Unix OS ( unix script preferred )
    3) Deep skill & knowledge of Pentaho Data Integration
    4) Deep skill & knowledge of Tableau ( ver 9 or last version )

    2.Position: Network Admin (LAN/WAN) and Network Admin (Firewall)
     
    1. LAN and WAN

    • CCIE/CCNP (Senior) or CCNA (Junior) in R/S and/or Data Center track
    • Experience with Cisco IOS platform as well as Cisco Nexus 7000, Nexus 5000, Nexus 2000, Nexus 1000v platform is required
    • > 5 years of experience with Cisco network products
    • Experience in troubleshooting complex data center environments. Should be able to perform analysis and diagnosis of highly complex networking problems in the Data Center Environment.
    • Analysis of highly complex network designs with one of more of the following technologies: Catalyst switch, catalyst router, Nexus 1k 2k 5k 7k, 9k, UCS
    • VPC, Fabric Path, OTV, NX-OS, IP internetworking, LAN Switching, Network Virtualization
    • IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
    • Knowledge of other networking product such as wireless, load balancer and security is an advantage
    Soft Skills Required:
    • Strong Communication and writing skills
    • Strong interpersonal skills sets
    • Strong analytical skills
    • Self-starter and a leader, with the ability to take initiative and innovation
    • Can handle multiple projects and tight deadlines
     
    2. Firewall

    • CCIE/CCNP (Senior) or CCNA (Junior) in Security Track or other similar certification from known firewall brands (fortinet, checkpoint, palo alto, etc)
    • Experience with Cisco ASA and its multiple context architecture as well as Firepower
    •  2 years of experience with Cisco network products - not mandatory
    •  Possess fundamental understanding of security control, VPN, and also strong log analysis capability
    • Experience in troubleshooting complex data center environments. Should be able to perform analysis and diagnosis of highly complex networking problems in the Data Center Environment.
    • Analysis of highly complex network designs with one of more of the following technologies: ASA, Catalyst switch, catalyst router, Nexus 1k 2k 5k 7k, 9k
    • IP Routing protocols (IGRP, OSPF, EIGRP, BGP)
    • Knowledge of other networking product such as wireless, load balancer and routing switching is an advantage
    Soft Skills Required:
    • Strong Communication and writing skills
    • Strong interpersonal skills sets
    • Strong analytical skills
    • Self-starter and a leader, with the ability to take initiative and innovation
    • Can handle multiple projects and tight deadlines
     
     
    3.Position:  QUEUE Manager
     
    1) Follow up on  To be Breached tickets and Incident resolution SLA are met monthly
    2) Handle  Sev3 incidents from ISAT Management and Business PICs  and track them E2E for closure
    3) Tracking of High pending incidents and working with the various resolver groups to identify root cause and apply preventinve actions
    4) Reporting of ticket pendency and SLA as per resolver grp
    5) Ticket compliance audit and feedback and actions with the resolver grp
    Preferred experience:
    1) 3 resources with queue management experience - with minimum 2 years experience in Help desk or service desk
    2) 1 resource for compliance and reporting - more than 3 years experience in workiong with cross functional
     
     
    4.Dompetku / Simponi / Saldo Mobo - APP Owner
    kill Requirements
    1· Manage Admin and console Components
    2· Configure Siebel Application (view, EBC, and report objects)
    3· Configure Siebel Parameters
    4· Good knowledge and familiar with:
    o Operating System: Unix/Linux, Windows 
    o Database: Oracle, SQL*Server
    o Programming: PL/SQL, Shell Script,
    o Knowledge of Telecom Network elements, Payments Systems, AIR , SDP, CCN, EMA, Provisioning, MINSAT / ECMS, HSS , SAPC. 
    o Soild Skill on Subscription Management.
    5· Min. 8  years’ experience in Telecommunication & Information Technology
     
    5.IOM/FOSS/BOSS L2
     
    1) Providing technical support to critical telecom application provisioning and order management
    2) Knowledge on complete subscriber life cycle in Telco industry. Understanding of service path for Telco
    3) Should be open to work in shifts ( 24x7)
    4) Follow procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
    5) Maintaining accurate records of all issues with resolution and contact details.
    6) Should have fair knowledge on Incident Management / Problem Management ( Closure with RCA with customer)
    7) Housekeeping and routine maintenance Business critical Applications
    8) Adhere to SLA and KPI
    9) Make continual improvements to procedures and documentation.
    10) Automate work flows via scripting.
    11) Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
    12) Ensure technical queries not progressing are escalated to L3 with SLA and track closure
    13) Demonstrate excellent oral & written English communications skill is a must.
    Specific Skills Required
    1) Understand SOA and Webservices
    2) Good knowledge on Oracle Database PL/SQL & Unix, Solaris is a must
    3) Experience in Solaris, UNIX and Linux administration
    4) Strong in PL/SQL and Oracle database
    5) Have knowledge in VM and Clustering
    6) Perform bash / shell scripting
    7) Familiar with Java programming, J2EE
     
     
    6.Incident Manager
    1) Responsible for handling high severity tickets ( sev1 and sev2)  within required resolution time
    2) Drive incident resolution across the resolver team
    3) Lead and ensure Root cause analysis  completed for Problem tickets
    4) Work with the  High severity incident Management team for the incident tickets
    Preferred Experience :
    1) Incident Manager/ Problem manager   experience  - of at least  4 years
    2) Total Experience of at least -  9 years
     
     
    Interested candidates can send their updated word formatted resume to saranya.sankaran@htcindia.com  with the following personal details:
     
    Name
    Email Id
    Phone no
    Applied for the Role of
    Current location
    Notice period
    Current Salary
    Expected Salary
    Date of Birth
    Marital Status

    Your application will be reviewed and will be called by our Recruitment Team for prescreening.
     
    Please feel free to refer this opportunity with your interested friends and acquintances.
     
     

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