Field CRS Assistant Manager

DESKRIPSI PEKERJAAN

 
Responsibilities:
  • Manage team of Field Team Leaders.
  • Proposes and implement improvements in field process.
  • Responsible for performance and quality of his team. Ensure given Collection targets, are achieved.
  • Setting up KPI’s of the team, in alignment with business and department requirements/targets.
  • Ensure given Collection targets, are achieved.
  • Propose Field Capacity Plan.
  • Ensure all the process is being followed and working smoothly in collection.
  • Ongoing staff training and skills development for Team leaders.
  • Ensure Collection Incentives are fair, and prepared and submitted on time.
  • Resolve timely customer escalations.
  • Ensure proper montioring and fulfilment of TML.
  • Rating and review of performance of the team.
Requirements:
 
  • Candidate must possess at least a Bachelor's Degree, any field.
  • At least 2 year(s) of working experience in the related position is required for this position; in consumer finance environment/Insurance/Banking Industry and covering Collections area.
  • Preferably Manager / Assistant Managers specializing in Finance - Corporate Finance/Investment/Merchant Banking or equivalent.
  • Experience in handling big team ; confident and eager to work in team, handle, resolve and timely help in resolving operator queries
  • Good Communication skill with English, Bahasa.
  • Well versed skill(s): Microsoft Excel ( V-Lookup ) is a must.
  • Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
 
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Company Description

PT Home Credit Indonesia memulai kiprahnya di Indonesia sejak tahun 2013. Indonesia dianggap sebagai pangsa pasar yang menjanjikan bagi Home Credit dan perjalanan perusahaan ini pun diawali dari kota Jakarta. Berikutnya diikuti oleh Bandung dan kota-kota lainnya pun sedang dalam tahap perencanaan. PT Home Credit Indonesia memiliki izin usaha sebagai perusahaan jasa pembiayaan di dalam toko untuk barang-barang konsumsi tahan lama contohnya peralatan rumah tangga, peralatan elektronik, telepon seluler dan sebagainya. Markas pusatnya di Indonesia terletak di Jakarta. Pelayanan yang disediakannya mencakup pembiayaan tanpa pembebanan jaminan (non-collateralized) dan pembiayaan non tunai (non-cash financing).

Review ( PT Home Credit Indonesia )


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Current Employee
Gaji & Benefit
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Senior Manajemen
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Nilai & Budaya
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Jenjang Karir
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Pros

Perusahaan yang mengutamakan pelayanan terbaik nya. Selain itu, atasan yang saling merangkul kepada semua kalangan yang ada dalam tim di dalamnya.

Cons

Sulit untuk bisa menjadi staff tetap karena membutuhkan kualifikasi yang ketat dan cukup tinggi. Bukan hanya itu, masih ada karyawan yang kurang disiplin.