Deskripsi Pekerjaan


Customer Care Representative in Indonesia - Your future position?
Being one of Customer Care team in Givaudan, a company leader in the fragrance and flavour industry, you will be the central link between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way. You will report directly to Fragrance Customer Care Manager, based in Cimanggis – Bogor. In this exciting role you also will:
  • Manage sales order process from receipt of order through to shipment for assigned customers and affiliates
  • Regularly follow up and check the order progress status to make sure all orders are delivered on time
  • Resolve issues and handle customer complaints internally and externally
  • Confirm pricing, inventory availability and provide ship date information
  • Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
  • Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements

Are you someone who wants to grow and shape your own world? Who need an opportunities to develop yourself through a good solid team within the team? Then come and join us - and impact your world.
Your professional profile includes:
  • Bachelor degree or Diploma from any major
  • 1-2 years’ experience in the same fields, similar industry preferred
  • Excellent in Communication & Negotiation Skills
  • Fluent in English
  • Having experience in using SAP
  • Strong player, should be able to work under pressure and less supervision
Your future employer?
Givaudan is the global leader in the creation of fragrances and flavours. In close collaboration with food, beverage, consumer goods and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The company achieved sales of CHF 4.4 billion in 2013. Headquartered in Switzerland with local presence in 80 locations, the company has 9,500 employees worldwide. Givaudan invites you to discover more at
Please apply online through following link:

Tentang Perusahaan

Why join us

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. We capture ideas, memories and dreams and transform them into moments of joy for consumers everywhere.
Five reasons to join Givaudan and impact your world :OUR UNIQUE DNAInspiring. Challenging. With Heart and Soul. We’ve worked hard to identify our ‘DNA’, the expression of who we are at our core. It’s these values that make us different to the rest of the industry, and why we stand out. More than a set of words, these are what we live by every dayCONTRIBUTE TO MOMENTS OF DELIGHTIn whatever discipline you work in, at Givaudan you contribute to creating flavours and fragrances that touch and delight people every day around the world – from their fragrant morning shower until their tasty evening meal.     EXPRESS YOUR INDIVIDUALITYYou are part of a global company – with a culture and size that allows you to express yourself and to stand out in a creative team environmentCOLLABORATE AND LEARN WITH PASSIONATE TEAMSYou work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisionsGROW AND SHAPE YOUR WORLDYou work on diverse challenges, projects and customers – where you can turn your skills into concrete actions, giving you the opportunity to grow both personally and professionally


Jl. Raya Jakarta-Bogor, Depok, West Java, Indonesia

No. Telepon



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