Software Engineers (Technical Support)
- • Fast growing market in FinTech industry
- • Good career and personal development
- • Work from home
We are looking for Technical Support Engineers to provide enterprise level technical support to our customers via phone, web, email, chat or other support channel as required. This is a 3rd level deployment IT Software Engineer role and will work within our regional Client Support Hub and based in Jakarta.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge-based tech notes and articles
- Assist on-boarding of new merchants by checking programming code for integration, creation of merchant ID (MID)
- Bachelor of Science degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support
- Shift work is required and there will be good allowances
- Familiar with PHP & Amazon Web Services
- Knowledge of additional programming language like Java
- Basic knowledge of Unix/Linus systems, utilities and scripting
- Strong problem solving skills
- Excellent client-facing skills and communication skills
- Excellent command of written and spoken English is required
- Additional language skills in Mandarin, Bahasa Indonesia, Thai would be advantgeous
Lowongan pekerjaan ini kemungkinan telah berakhir.
We are a payment gateway company headquartered in Singapore and have footprints in various South East Asian countries e.g. Indonesia, Thailand etc. Red Dot Payment is managed by a team who has led Fortune 500 Multi-National Companies.
Our mission is to provide solutions to our clients' online payment needs. Designing a Payment technology system around a solid understanding of our clients' specific business process is one of our core competencies. We believe that people, our team is the core of the company. Join us as we expand our IT capability to grow our business.