IT Helpdesk - (1600092M)

    Ditayangkan 29/October/2016

    www.jobstreet.co.id

    DESKRIPSI PEKERJAAN

    Who we are

     

    Zurich is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk.  With about 55,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.

     

    Our opportunity

     

    Provides support to underwriting and operations. Processes routine business and provides general support to underwriting and operations units in the processing of all transactions, including new submissions, renewals, endorsements, and cancellations. Enters or retrieves policy information and inputs routine entries and transactions. Accesses various systems to input data and compile information and reports for internal customers. 

     

    Your role

     

    As IT Helpdesk Staff your main responsibilities will involve

    • Performs standardized operational tasks to ensure that the service levels and performance are met. Takes action where necessary to address or escalate performance or operational issues.

    • Reports service performance to line management and provides feedback on execution of standardized operational tasks to business.

    • Complies with IT service management governance, standards and polices.

    • Provides input for service level performance reports to the business generating improvement actions where necessary.

    • Supports the end-user satisfaction process and service improvement programs.

    • Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues.

     

     

    Additional Information

     

    Primary work location is Jakarta. This position requires approximately 0 days of travel per months. You can apply by clicking on the button 'Apply online'

    Tutup pada 11/November/2016

    Anda perlu masuk untuk melamar pekerjaan ini

    Lowongan pekerjaan ini kemungkinan telah berakhir.

    Address

    Jl Sultan Iskandar Muda 8-D 1224 DKI Jakarta

    Kesimpulan Review

    Pros
    • Merupakan perusahaan yang sudah cukup dikenal di Indonesia yang bergerak di bidang asuransi. Perusahaan ini juga cukup memperhatikan kesejahteraan karyawannnya.
    • Jika dibandingkan dengan perusahaan asuransi lainnya, perusahaan ini mampu memberikan kesejahteraan yang lebih baik. Di antaranya benefit yang diberikan di tempat ini tergolong besar.
    Cons
    • Manajemen perusahaannya masih bisa lebih ditingkatkan lagi. Di samping itu, untuk struktur organisasinya sebaiknya dibuat lebih simpel lagi agar karyawan mengerti tiap-tiap job descnya.
    • Budaya kerja yang kurang baik karena masih membedakan perlakuan terhadap karyawannya berdasarkan rasnya. Atasannya masih menggunakan sistem like dan dislike dalam mengevaluasi kinerja bawahannya.

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