Operations Senior Trainer - JAKARTA

DESKRIPSI PEKERJAAN

Responsibilities :
 
TRAINING PROGRAMS AND CONTENT
 
  • Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge
  • Creation of tailored and understandable training materials including training assessment
  • Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings
  • Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation
 
TRAINING DELIVERY AND ADMINISTRATION
 
  • Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner  by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field
  • E-learning content management, system maintenance, administration and reporting
  • Manage training calendars and administer courses attendance and assessment
  • Maintain sufficient resources for effective training delivery
  • Ensure the timely and effective implementation of training programs within budgetary requirements
 
TALENT DEVELOPMENT
 
  • Develop, update, monitor and assess on routine basis the talent inventory list to ensure the sufficient resources with required skills are available within Operations functions
  • Eliminate single points of failure by X-training multiple people on same process and keep the Process skill matrix up to date
  • Support Development of high-potentials identified by Operations management by providing tailored skills improvement trainings
 
 
Requirements :
 
  • University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience)
  • Fluent in English communication
  • Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (minimum 2 years)
  • Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements
  • Effective communication both oral and written in English and Bahasa
  • Excellent interpersonal skills
  • Ability to work both autonomously and within a team, using motivation and initiative
  • Adequate administrative skills for all training requirements using software
  • Extensive organizational and time management skills and a capacity meet demands and timelines
  • Basic Management information reporting and analytical ability
 
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Company Description

PT Home Credit Indonesia memulai kiprahnya di Indonesia sejak tahun 2013. Indonesia dianggap sebagai pangsa pasar yang menjanjikan bagi Home Credit dan perjalanan perusahaan ini pun diawali dari kota Jakarta. Berikutnya diikuti oleh Bandung dan kota-kota lainnya pun sedang dalam tahap perencanaan. PT Home Credit Indonesia memiliki izin usaha sebagai perusahaan jasa pembiayaan di dalam toko untuk barang-barang konsumsi tahan lama contohnya peralatan rumah tangga, peralatan elektronik, telepon seluler dan sebagainya. Markas pusatnya di Indonesia terletak di Jakarta. Pelayanan yang disediakannya mencakup pembiayaan tanpa pembebanan jaminan (non-collateralized) dan pembiayaan non tunai (non-cash financing).

Review ( PT Home Credit Indonesia )


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Current Employee
Gaji & Benefit
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Senior Manajemen
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Nilai & Budaya
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Jenjang Karir
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Pros

Perusahaan yang mengutamakan pelayanan terbaik nya. Selain itu, atasan yang saling merangkul kepada semua kalangan yang ada dalam tim di dalamnya.

Cons

Sulit untuk bisa menjadi staff tetap karena membutuhkan kualifikasi yang ketat dan cukup tinggi. Bukan hanya itu, masih ada karyawan yang kurang disiplin.