Operational Services, Operation - (15641)

DESKRIPSI PEKERJAAN

Job Summary :

Monitoring, controling and managing staff and operational activities in AIA Center in order to ensure the providing of services for customers in accordance with the operation procedure and standard quality.

 

Key responsibilities :

  • Monitoring activities all unit in AIA Centre Customer Care and CC Support in order to meet operation KPI/SLA

  • Giving approval related documents based on authority in order to ensure that the subordinate always process according to related procedure and required SLA

  • Develop and coaching direct reporting staff through performance management framework in order to maintain performance quality standard

  • Control the operational expenses through expenses usage monitoring that will not exceed from available budget

  • Ensure that customer have satisfaction experience in AIAC area

  • As a Property representative to closed monitoring the facility management and review or follow up to take action coordination with Property Division

  • Ensure 100% of office building structures and facilities in normal condition (Communicate and coordinate with Property Division) starting March 2013. There's no roof leaked or wall cracked or floor damaged naturally, not caused by usage

  • To Assist Property & Corp Services on monitoring daily activities office boy, messenger, driver, security (if any) in his/her region, communicate and coordinate when there is any problem occurred

 

Job Requirements :

  • Education :
    • Bachelor Degree any background from repurtable university

  • Experience :
    • 5  years of relevant experience, preferably from banking or financial industry

    • Certifications/licenses - at least ajun of insurance expert.

  • Knowledge and Skills :
    • Fluent in English;

    • Good analytical skill,

    • Team worker and self-motivated.

    • Proficient to operate Microsoft-based office application

    • Having strong leadership skill

 
 
 
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Company Description

PT AIA Financial adalah perusahaan yang didirikan tahun 1983 yang bergerak di bidang asuransi jiwa di Indonesia. AIA Financial beroperasi sebagai anak perusahaan dari AIA Group dan bergerak di bawah pengawasan Otoritas Jasa Keuangan. Produk yang ditawarkannya fokus pada produk asuransi yang mencakup asuransi secara syariah, asuransi jiwa, asuransi kesehatan, asuransi kecelakaan diri, asuransi untuk investasi, serta produk untuk layanan korporat seperti program kesejahteraan karyawan, program pesangon dan program dana pensiun. Dalam menjalankan aktivitasnya, AIA Financial didukung oleh 10.000 tenaga sales yang profesional melalui jaringan Agency, Bancassurance dan juga layanan Korporat. AIA Financial juga mengkokohkan posisinya di bidang asuransi jiwa di Nusantara dengan menyabet beberapa penghargaan dalam beberapa tahun belakangan ini.

Review ( PT AIA Financial )


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Pros

Banyak event yang memotivasi karyawan untuk bisa lebih semangat lagi pada saat bekerja. Selain itu, benefitnya cukup banyak dan cukup menunjang.

Cons

Kenaikan gaji yang tidak bisa memberikan kepuasan bagi karyawan, karena jumlahnya jauh dari harapan. Banyak agent-agent kadang sangat tidak bersahabat.