Customer Service Agent (FinTech Industry)

    Ditayangkan 17/October/2016



    Are You The One?
    We are looking for responsible Customer Service Agents to deliver world-class customer service to our prestigious client.
    Key Responsibilities:
    - To handle enquiries, feedback and provide resolutions to customers via email communication channels
    - Familiarity with e-KYC compliance process
    - Utilize various systems to initiate and handle customer requests and verify customer records
    - Continually maintain working knowledge of all company products, services and promotions
    - Able to to research and trouble shoot issues reported by the customers
    - Responsible for servicing client accounts
    - Other ad-hoc duties as required
    - Diploma or Degree from an accredited university in any discipline
    - Computer literate
    - Excellent written and spoken English and Bahasa Indonesia skills to liaise with English and Bahasa Indonesia speaking customers
    - Experienced in customer service with strong customer-centric personality
    - Able to work under pressure
    - Self-motivated and good complaint handling skills
    - Excellent interpersonal and communication skills
    - Working hours - 0830hrs to 1730hrs (Required to work during Weekends and Public Holidays)
    - Office location - Jakarta (Wisma Slipi)

    Tutup pada 16/November/2016

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    PT Matchmove Indonesia

    PT Matchmove Indonesia

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    Wisma Slipi, Kemanggisan, West Jakarta City, Special Capital Region of Jakarta, Indonesia

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