CUSTOMER SERVICE REPRESENTATIVE

    Simpan

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    What You Will Do

    [Import and Export] 
    - Handle import and export process. Manage all activities in import-export, forwarding. Update all import and export laws, rules, regulations, tax provisions, etc. 
    - Keep and maintain accurate and updated records of all import & export shipments as reference on queries and basic future decision making.

    [Order processing] 
    - Customer order processing.

    [ Inventory Control]
    - Inventory check and control. Arrange logistic support for customers. 
    - Ensure timely arrival of imported goods by tracking and monitoring until goods are delivered to the factory according to commitment 

    [ Customer service] 
    - Sales activities support
    - Answer phones and respond to customer requests. 
    - Promote good customer relations by consistently providing premier customer satisfaction with a friendly manner, can-do attitude, and willingness to help at all times. 
    - Provide customers with product and service information. 
    - Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. 
    - Maintain a position of trust and responsibility by keeping all customer business confidential 

    [Others] 
    - Any other company related administrative tasks

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