Customer Service - Watch Care Jakarta

DESKRIPSI PEKERJAAN

Responsibilities:

Responsible to assisting customers to handling their complains, knowledge about the brand, full fill their inquiries, translate technician comment to daily simple comment who make customer understand and decide to continue their repair. Maintaining customer relationship and regularly improve their knowledge, histories and   skill about the brand itself. Maintains relationship with the technician. Aware about market trend of accessories.
 
Requirements:
  • Possess positive attitude with a customer service mindset
  • Well groomed
  • Ability to approach customer and dealing with them
  • Ability to handle variants of complain and solve it directly with customer orientation
  • Achieve service center target
  • Minimize complain and delay repair
  • Office administration
  • Computer skills
 
Service Ability:
  • Customer oriented
  • To be able handling complain from customer and solve it with customer satisfaction
  • To maintain cleanliness customer service area
  • To maintain product knowledge about the brands
  • To influence and pursue customer to get their approval for proceed all repair needed
  • To do upselling from all repairs
  • To educated customer in term of how to maintainance their time piece to avoid miss handling and further complains
  • To inform watch ready for collection for all customer regularly
  • To follow up repairs pending for approval
 
If you have what it takes to be part of our team, please submit your application letter along with resume, copy of supporting documents, recent photograph and copy of ID within 1 (week) to:
Time International
Gedung Menara Sudirman Lvl 12A
Jl. Jend Sudirman Kav 60, Jakarta 12190
Telp. 021-29272708
 
 
Ke halaman perekrut
Lowongan pekerjaan ini kemungkinan telah berakhir.

Company Description

Time International is privately owned local Indonesian company, founded in 1960’s, based in Jakarta. Currently, the company holds distributions and/or retailing rights to over 50 of the worlds most reputable brands in luxury watches and luxury fashion.
 
Time International operates more than 70 retail stores, consisting of multi-brand watch stores for high-end brands (The Time Place, INTime and @Time), multi-brand fashion watch brand (Urban Icon and Watch Time) and brand stand-alone boutiques (Chanel, Fendi, TAG Heuer, Cartier, Rolex, Liebeskind, Fossil, Rip Curl). To ensure that our customers receive the total package of service, we also operate the largest watch service centers in Indonesia.
 
For more information about us, please visit www.timeinternational.co.id
 
 

Review ( Time International )


  1.  
  2.  
  3.  
  4.  
  5.  
  6. 4
Former Employee
Gaji & Benefit
  1.  
  2.  
  3.  
  4.  
  5.  
  6. 3
Work/Life Balance
  1.  
  2.  
  3.  
  4.  
  5.  
  6. 4
Senior Manajemen
  1.  
  2.  
  3.  
  4.  
  5.  
  6. 3
Nilai & Budaya
  1.  
  2.  
  3.  
  4.  
  5.  
  6. 4
Jenjang Karir
  1.  
  2.  
  3.  
  4.  
  5.  
  6. 4
Pros

mengembangkan skill gaji yang cukup jenjang karir baik kantor yang nyaman

Cons

kerja keras pekerjaan cenderung monoton peraturan yang kadang berubah politik yang cukup besar

Advice to Management

kerja keras pekerjaan cenderung monoton peraturan yang kadang berubah politik yang cukup besar bonus dari pencapaian target sales yang tergolong besar