Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibilities:

Responsible to assisting customers to handling their complains, knowledge about the brand, full fill their inquiries, translate technician comment to daily simple comment who make customer understand and decide to continue their repair. Maintaining customer relationship and regularly improve their knowledge, histories and   skill about the brand itself. Maintains relationship with the technician. Aware about market trend of accessories.
 
Requirements:
  • Possess positive attitude with a customer service mindset
  • Well groomed
  • Ability to approach customer and dealing with them
  • Ability to handle variants of complain and solve it directly with customer orientation
  • Achieve service center target
  • Minimize complain and delay repair
  • Office administration
  • Computer skills
 
Service Ability:
  • Customer oriented
  • To be able handling complain from customer and solve it with customer satisfaction
  • To maintain cleanliness customer service area
  • To maintain product knowledge about the brands
  • To influence and pursue customer to get their approval for proceed all repair needed
  • To do upselling from all repairs
  • To educated customer in term of how to maintainance their time piece to avoid miss handling and further complains
  • To inform watch ready for collection for all customer regularly
  • To follow up repairs pending for approval
 
If you have what it takes to be part of our team, please submit your application letter along with resume, copy of supporting documents, recent photograph and copy of ID within 1 (week) to:
Time International
Gedung Menara Sudirman Lvl 12A
Jl. Jend Sudirman Kav 60, Jakarta 12190
Telp. 021-29272708
 
 

Tentang Perusahaan

Why join us

Time International is Indonesia's world-class curator and cultivator of leading brands.
 
We currently one of the largest luxury groups in Indonesia and have over 50 brands in total company wide, and take pride in our position as brand builders and not simply retailers.
 
Aside from our brands that we have as our strength, we really do believe that our biggest asset is our employee, therefore we never hesitate to invest on our employee development.
 
We live by our values ICARE, that stands for Integrity, Commitment, Accountability, Respect, and Excellence.
 
 

Address

Menara Sudirman Level 12A Jl Jend Sudirman Kav 60 Jakarta Selatan 12190

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