Deskripsi Pekerjaan

DESKRIPSI PEKERJAAN

Responsibilities : 
  • Familiarize with digibank Indonesia process flows and product characteristics
  • Extract existing source systems data based on required needs from Business on periodic basis
  • Interpret data, analyze results using statistical techniques and provide ongoing reporting
  • Provide detailed analysis of contacts and/or transactions to achieve business and operational objectives
  • Present analysis results to business representatives generating the proper understanding of deliverables, conclusions and recommendations
  • Design & maintain reports/dashboards to assist the Management in tracking and analyzing the contacts and/or transaction drivers, individual & team and business unit performance
  • Perform ad hoc MIS data analysis and provide findings to Management Team for decision making and follow-up action to improve business unit’s performance.
Requirements :
  • Candidate must possess at least a Bachelor's Degree, Master's Degree / Post Graduate Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
  • At least 4 year(s) of relevant experience in Process Re-engineering / Customer Service / MIS preferably in a contact centre environment.
  • Preferably Manager / Assistant Managers specializing in Banking/Financial Services or equivalent.
  • Full-Time position(s) available.

Tentang Perusahaan

Why join us

Established in 1989, and part of the Singapore-based DBS Group, PT Bank DBS Indonesia (DBS Indonesia) has one of the longest heritage in Asia. With 34 branches and 1,200 full time employees across 11 major cities in Indonesia, DBS Indonesia provides a full range of services in consumer, SME and corporate banking activities.
 
Recognized as “Best Wealth Manager in Indonesia” by The Asset and “Best Foreign Exchange Bank in Indonesia” by Global Finance, DBS Indonesia is also a recipient of Bisnis Indonesia’s “Banking Efficiency Award” two years in a row (2012 to 2013).  

Address

Plaza Tunjungan II Jl Jend Basuki Rachmad 8-12 Plaza Tunjungan II Lt 9 3-4 Kedungdoro, Tegalsari Surabaya 60261 Jawa Timur

No. Telepon

(031) 5311651

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