- Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
- Manage a team of call center agents.
- Supervises and coordinates the activities of customer experience advisors as well as team leaders to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
- Bachelor's degree in any discipline
- Experience of 5 years in call center operations as supervisor
- Motivated, driven, and passionate for learning
- Excellent interpersonal skills, communication skills, and attention to details
ITC Mega Grosir Cempaka MasJl Letjen Suprapto ITC Mega Grosir Cempaka Mas Bl I/45Cempaka Baru, KemayoranJakarta Pusat 10640 DKI Jakarta